First Service Residential, – Latitude Margaritaville 2023-PresentProperty ManagerEfficiently managed the daily operations of a 3500 home community ensuring resident satisfaction through the upkeep and enhancement of swimming pools, fitness center, entertainment facilities, theater, restaurant, maintenance and private beach club. Created comprehensive SOP’s as well as comprehensive maintenance programs ensuring seamless operational processes that allowed us to obtain a Community of the Year award in the southwest region containing or 1500 communities.First Service Residential, – Portfolio General Manager 2022-2023General ManagerMaintained multiple high-rise luxury condominiums with over three thousand residents, resolving owner complaints, rules enforcement, planning and scheduling renovations, and overseeing property repairs. Managed the RFP process for significant renovations, including roofing, painting, seawall repair, fencing, foundation, and landscaping, on behalf of the owners to preserve the property's value in preparation for the upcoming Florida Seaside Inspections. Worked directly with the BOD to align condominium budgets, payables, special assessments, and year-end financials.Served as a Portfolio Manager in the downtown Orlando and Central Florida markets as the on-site GM or interim operational support. Worked to streamline communications and projects with the BOD utilizing maintenance, housekeeping, concierge, administrative, accounting, and security teams to improve resident experiences across multiple properties.

Vice President of OperationsEpitome Risk Solutions & Fourthwall LaboratoriesJohns Creek, GA• Strategically led a team that oversaw business and operational processes for a risk management/medical laboratory organization that supported the film and TV industry worldwide.• Achieved and sustained five-star reviews while also reducing injuries and expenses on award-winning film and television productions across the globe.• Authored the company's SOPs and operational guidelines for a start-up medical laboratory. Traveled to productions across the world and delivered testing, inventory supplies, and medical services.• Architected and tracked project budgets and expenditures, operating statements, and cost reporting for major television networks. Eliminated unnecessary spending and maximized profitability across the board.

Senior Business ConsultantJLAJan 2017 - Nov 2022Orlando, FL• Served as a key advisor on construction software options with Full Stack Developers. Assisted contractors, explored business development potential, and influenced innovation.• Solicited business requirements and goals from key client stakeholders. Formulated solutions with products that best fit client business needs.• Navigated the development of a newly patented software prototype. Followed up on key revisions and managed deadlines for project completion.

Chief Operating OfficerELO RestorationJan 2018 - Jan 2020Jacksonville, FL• Effectively re-branded a failing one-star rated restoration company during an ownership transition. Transformed the company's performance into a five-star rated market leader.• Collaboratively led a team of 100 members and 500+ subcontractors. Orchestrated the delivery of 1k+ construction projects that totaled $75M in annual value.• Closely monitored and enforced OSHA safety procedures and regulations across construction sites. Maintained compliance with internal team members and subcontractors.• Installed a new customer relationship management (CRM) software. Enhanced the transparency and frequency of communication with customers.

Institution iconDirector of OperationsInterstate RoofingJan 2011 - Dec 2016Denver, CO• Championed all aspects of daily business operations and long-term strategic planning for 15 nationally-ranked construction companies with $100M+ in annual revenue.• Continuously improved operations that included sales and construction with focus on RFP, third party vendors, and reducing production delays. Enhanced operational efficiency by 25%.• Managed a team of 200+ members and 1k+ subcontractors. Distributed workloads and provided training, coaching, and other guidance as necessary to support business operations.

Institution iconStore ManagerThe Home DepotJan 2002 - Jan 2011Denver, CO• Directly oversaw and led multiple, high-volume construction supply stores dispersed across the Denver, Colorado metro area. Maximized profitability and revenue of $60M annually throughout the territory.• Led a team of 200+ members, supervisors, merchants, and other support staff. Strengthened knowledge and skills through training and mentorship opportunities.• Consistently outperformed established goals and objectives for the region. Earned annual awards for outstanding performance, revenue generation, and expense reduction.

° Supervised a ten-person commercial and residential disaster restoration team working multiple projects yearly. Assisted customers in filing insurance claims. ° Developed new customer relationships while successfully maintaining existing client relationships.° Oversaw subcontractor performance during restoration repairs, fixing smoke, fire and water damage.° Responded to customer service issues in a timely and efficient manner, proactively communicating to clients.