Brett Douglass Email & Phone Number

Mango Hill, Qld, Au

Bulimba

Welding Supplies and Service

Clontarf Queensland

The Parts People

A/Nz

• Management of >70 staff providing critical services in support of >120 clients across >20 sites• Scope includes datacenter teams covering capacity planning, design, vendor engagement, change management, physical install, 24x7 support, problem determination, compliance, physical security

Brisbane, Australia

• Established control of the Brisbane Data Centre’s for IBM after an acquisition in 2009, significantly reducing the Brisbane sites risk ratings in all areas from critical facilities to physical security• Oversight of the facilities management provider to ensure timely and effective preventative and break/fix maintenance of all critical data centre critical infrastructure• Configuration and management of the site including provision of disaster recovery services… Show more • Established control of the Brisbane Data Centre’s for IBM after an acquisition in 2009, significantly reducing the Brisbane sites risk ratings in all areas from critical facilities to physical security• Oversight of the facilities management provider to ensure timely and effective preventative and break/fix maintenance of all critical data centre critical infrastructure• Configuration and management of the site including provision of disaster recovery services to 11 clients during the 2011 Brisbane Flood crisis Show less

Brisbane, Australia

• Successfully oversaw daily running of the Brisbane and Gold Coast based Asia Pacific Delivery Centres (Call Centres) in addition to my formal role of Centre Business Operations Manager whilst centre manager on assignment interstate. Brisbane office had approx. 750 people and Gold Coast approx.150 people servicing >100 various internal and external clients. These teams combined handled between 60-80,000 calls per month

Brisbane, Australia

• Management of a team of 8 who delivered the internal support to all teams within the delivery centre’s sites. This role covered Real Estate management, Audit and Compliance, Project Office, Finance, Internal team support, Crisis management teams and OH&S requirements and many other adhoc requirements as needed.

Asia Pacific Delivery Manager - Global Asia Pacific/Japan account (February 2008 – May 2008)Successfully managed the operational requirements of a Global account with approximately 135 staff across both Japan and Asia Pacific Delivery TeamsSuccessfully transitioned Japanese support desk from Brisbane based to Sapporo Japan basedProvided ongoing support and guidance for US based team in Indiana

Developed and implemented compliance tools and controls within all areas of the business based on AS3806 - 2006 Constructed, scheduled and executed audit programs to ensure each of the business units were in compliance with all of the major laws, codes and regulations i.e. FSR Ensured annual Sarbanes-Oxley reviews were conducted by stakeholders and results published

Establishment of newly created role for the future growth of the organisationIdentification and remedial recommendations for numerous system, process, task and procedural enhancements via a business restructure steering group of four (incl. one external consultant)Mentoring of new, inexperienced Roadside and Property Assistance Team Managers and Team Coaches

Provided support, mentoring and coaching to call centre management team and staff

Development, construction and implementation of a Risk & Compliance framework based on AS4360 for the organisation which included an intranet based system called OASISDevelopment, construction and implementation of Tier 2 Sarbanes-Oxley (SOX) compliance regime, driven primarily by OASIS intranet based system which enabled us to be the only known part of the Allianz Group worldwide to achieve an automated SOX systemProject Managed initial implementation requirements of the new General… Show more Development, construction and implementation of a Risk & Compliance framework based on AS4360 for the organisation which included an intranet based system called OASISDevelopment, construction and implementation of Tier 2 Sarbanes-Oxley (SOX) compliance regime, driven primarily by OASIS intranet based system which enabled us to be the only known part of the Allianz Group worldwide to achieve an automated SOX systemProject Managed initial implementation requirements of the new General Insurance Code of Practice Show less

Implementation of more relevant and measurable suite of KPI’s for all roles within the Call Centre

Successfully transitioned entire business to new facility as part of steering teamDevelopment and implementation of quality monitoring and feedback process for CallCentre operations

Finance and banking - general managementReceivables Management specialist

Diploma, Project Management

BSB51413 Diploma of Project Management

Diploma, Management

BSB51107 Diploma of Management

Diploma, Business

BSB50207 Diploma of Business

Data Centre Managment, Associate Data Centre Manager

IBM Data Centre Manager Certification Program Level 1

Data Centre Management, Advisory Data Centre Manager

IBM Data Centre Manager Certification Program Level 2

Project Management Fundamentals

Project Management Orientation Project Management Fundamentals

Itilv3 Certification + Exam

Six Sigma Yellow Belt

Certificate Iii, Telecommunications (Call Centre Management)

Avaya Cms For Managers

Advanced reporting and call flow training

Traineeship, Automotive

QLD Trainee of the year, Australian Trainee of the year finalist