Brett Fales Email & Phone Number

• 20+ years of results-driven experience leading Global teams and projects of all size• Seasoned senior manager with acute focus on operational and service delivery including budget, project, and strategy execution• A unique combination of full lifecycle program management, development, quality assurance, customer management, vendor/supplier management, financial analysis, and business operations• Strong analysis, business case development, design, vendor selection/management, budget/costing, performance management, testing, delivery, and ongoing operations support.• Mergers, acquisitions, and transition planning and execution• Strong metrics and process management (SEI/CMM, PMBOK/PMI)• Excellent written and verbal communications (presentations, project and product documentation) to all levels of the organization (CEO, CIO, SVP, VP, Managers, Employees), vendors, and customers• Partner and entrepreneur in dot com for hosting and consulting services. (Business was sold in 2001)Specialties: • Program and Project Management (IT, Development, and M&A)• Quality Assurance / Application Testing• Software Configuration Management• Account/Customer Relationship Management• Customer Operations/Servicing (Metrics, Workforce Modeling, Processes)• PMP Certified• Vendor and Supplier Management

Listed skills include Quality Assurance, Pmp, Strategy, Product Management, and 20 others.

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  Jacksonville University

  Bs