Brett Freese Email & Phone Number

Scottsdale

Series 7, 63

Scottsdale

Scottsdale, Arizona

Scottsdale, Arizona

• Originate home mortgages for clients in 15+ states across the country• Closed more than 8 million in purchase home loans this year• Worked with Realtors and clients to come to an agreed upon sales price• Manage pipeline of 100+ pre-approved clients looking to purchase homes• Ability to adapt on the fly to work in changing market conditions• Excelled in a fast paced call center sales environment• Followed Fannie Mae, Freddie Mac, FHA and VA guidelines• Analyzed credit reports, Income documents, bank statements, Tax returns to asses risk

Phoenix, Arizona Area

• Developed Front Desk Supervisors and Front Desk Managers• Brought IHG enrollments from failing to meet standards to exceeding brand standards• Guest satisfaction improved 25 points • Manage MOD program to cover hotel’s management needs• Handled all Web Guru and guest issues• Constructed goals for all departments to raise overall guest satisfaction

Mesa

Opened a hotel on 4/30/15• Developed and trained all new front office associates• Created all SOPs for department• Obtained #1 hotel of 56 hotels in Mesa after second month of opening• Achieved 200% of goal for SPG signups since opening• Accomplished a Guest Loyalty since opening of 9.17/10 and #1 Four Points in NA• Work with outside vendors, Starwood Corporate, and Contractors pre & post opening

• Created GPS report which all departments use for their pre-shift meetings• Handle all SPG reimbursements, missing stays, and room blocking• Review and research guest billing issues and handle accordingly• Develop and train all Front Desk/Front Drive Associates

15620 North Clubgate Drive, Scottsdale, Az 85254

Front office employee of the month February 2013 Answer questions concerns with the up most professionalismAnticipate needs of guests during their stay to exceed expectationsProvide services which drive sales of weeks at SVO propertiesProvide lasting impression which create loyal clientsEnsure the continuance of the AAA four diamond award

• Serve as front line manager to all clients and employees during evening shift• Conduct frequent inspections during evening to ensure operational readiness• Lead management meetings with appropriate departments as necessary • Assemble nightly management review package of nightly events and issues• Act as lead manager over all front and back of house operations• Provide world class client service to exceed all client expectations

• Address all questions and concerns as they arise regarding guests bills• Lead and supervise staff in proper open and close procedures• Perform detailed occupancy analysis and distribute results to department leads• Maintain a petty cash bank and provide check cashing services for guests• Perform end of day cash flow analysis and reconcile discrepancies• Provide audit services and hand-off to night auditor at end of shift

• Train all new staff on policies and procedures• Respond to guests concerns regarding every aspect of the hotel• Delegate duties of 30+ staff members• Manage staff disciplinary issues to positive outcomes• Maintain all car and limo service requirements, schedules and payment details

Duck Key Fl