Brett Guiden Email & Phone Number

Milwaukee, Wisconsin, United States

ServiceNow Administrator and Implementation

Business Analyst via TEKsystemsContracted with Johnson Controls: Mergers and AcquisitionsSupported the optimization for the Mergers and Acquisitions team through working closely with the Project Managers and analyzing and reporting on project metrics. Kept tasks and support focused during the deal's extended service agreement. Main project was focused on a.

Robotic Process Automation (RPA)Implemented the foundation of the Robotic Process Automation program alongside manager and consulting firm. Gathered requirements for future RPA solutions to improve productivity of all business areas within the company.Revitalized repetitive and un-integrated business processes throughout corporate office by optimizing the.

Menomonee Falls, Wisconsin

Problem ManagementProvided Root Cause Analysis Process within IT Infrastructure. Utilized reporting software to track and maintain metrics around the Incidents and Root Causes being worked and resolved.Streamlined the root cause analysis workflow that infrastructure service delivery utilized by bringing in methodologies from Kepner Tregoe and coaching.

Greater Milwaukee Area

Assisted with requirement gathering with the business and consultants for the Logistics. Collaborated with the QCoE to develop a cross project requirement structure for the quality center tool to connect requirements cross channel for BOPUS. Created a Google Survey and Report Dashboard for the Infrastructure Delivery team to get valuable feedback for.

Bloomington, Indiana Area

Provided direct assistance to customers of the student computing labs for questions relating to software, hardware, and computer peripheral equipment.Mentored 4 consultants and following their training and performance progress throughout the semester so they provide the best experience for the customers.Updated training and documentation to the most up to.

Bloomington, Indiana Area

Kansas City, Missouri Area

Maintained the systems of global clients by completing service requests and performing upgrades, while working with the client to assure optimal performance was achieved. Analyzed data that is reported from the servers when problems occur and created a reusable spreadsheet that helps to understand the data more efficiently.