• Acquired comprehensive knowledge of the insurance industry, with expertise in claims processing and an understanding of underwriting principles and agency operations.• Managed and processed approximately six new property and auto claims daily, ensuring accurate investigation and documentation, while balancing ongoing claims, and delivering timely resolutions.• Conducted thorough investigations to gather facts, assess policy coverage, evaluate loss amounts, analyze legal liability, and make informed decisions on approving or denying claims.• Coordinated with third-party companies and assigned tasks to independent adjusters to inspect losses and generate valuations for total loss vehicles and properties, while managing associated legal documentation.• Issued fair and timely disbursement of payments to clients, including handling payments of up to $50,000.• Collaborated with clients, agents, and colleagues to provide exceptional service throughout the claims process. Consistently exceeded company customer service goals by 15% through clear and effective communication, both verbal and written.

• Performed daily financial audits for 30+ kiosks and 3+ sellers, overseeing transactions exceeding $100,000 during the eleven-day duration of the Iowa State Fair.• Effectively communicated and engaged with 300+ Concessionaires and Exhibitors to facilitate the collection of payments, insurance documents, tax forms, and contractual agreements.• Proficiently audited and managed weekly deposits of approximately $50,000 in credentials during the non-fair season.• Conducted comprehensive interviews, hired, and supervised a dynamic team of 80+ employees during the Iowa State Fair.• Utilized Microsoft Access and Excel to create and administer specialized ID profiles for diverse Concessionaires and Exhibitors.