Brett Rice Email and Phone Number

Reware is a leading International provider of Certified Pre-Owned Cell Phones. Procuring devices predominantly from the Asian Market, refurbishing, testing, warehouse and distributing them from Hong Kong to the global market.Reware was a start-up business experiencing rapid growth when I joined as COO in 2017. The business was seeing increased demand in local and international markets. My role has been to provide leadership and strategic input whilst developing and securing the global operations of the business in order to support extensive and sustainable growth of an evolving business in tough market conditions.In addition to the Operational Portfolio I was also involved in Key Business Development projects on the African continent.

During my tenure as the Retail Operations Executive GloCell made a fundamental change to its Business Strategy moving away from the Prepaid Cellular Market and into the Independent Post Paid Cellular Service Provider space. During this change I was responsible (in whole or as part of a team) for a number of critical deliverable, some of which are listed below: ★ Defining and implementing the Retail Business Organogram ★ Definition and implementation of the: ○ Distribution model underpinning the new Business Model ○ Store opening project plan and process ○ Back office and in store operational processes, policies and procedures ○ In store and Field Agent Order fulfilment processes for new contract and Upgrade ★ Identification and deployment of: ○ A Point Of Sale (POS) Solution ○ A Repair Management (Reverse Logistics) process and system ★ Management of stock in channel ★ Identification and implementation of: ○ An Outsourced In Store IT Support Partner ○ An In Store Security Solution Partner ○ A training program

I was promoted to the role of Retail Operations Executive in October 2014 and on such basis I joined the company’s Executive Committee as its youngest member.I reported directly into the Retail and Marketing Director. As the Operations Executive I oversaw the full Operations Portfolio included Key Account Management, Store Support Call Centers, Back Office Support and Field Services.Key roles and responsibilities: ★ Monthly Exco Committee Report Back ○ Key project updates ○ Sales results vs budget including short term sales strategies ○ Departmental budget reporting (operational and capital expenditure vs budget) ★ Channel Development Planning ★ Channel Partner Support ★ Field Service Agents ★ Channel Partner Call Center ★ Key Account Management ★ Stock Management (Stock In Channel) ★ Back Office Operations ★ Channel Partner Training

In May 2012 I was promoted to Program Manager. As the Program Manager I was responsible for managing the Program Office which was made up of four full time Project Managers and one Project Administrator.Given the strategic role of the Program Office I was required to participate in the company’s Executive Committee meetings in order to brief the forum on the status of projects which impacted on the companies' ability to achieve its strategic objectives and to facilitate a forum in which decisions could be made relating to the prioritisation of projects as well as the resolution of any issues/risks which may have arisen on any of the current or upcoming program related projects.In addition to the above additional key roles and responsibilities: ★ Understanding the make-up of the company’s strategic objectives and program so as to facilitate the prioritisation, management, coordination, delivery and implementation of multiple projects which made up the program (in the most effective and efficient manner given the constraints of time, cost, scope and resource availability). ★ Issue and risk management ★ Ensuring that an effective program related communication plan is defined and implemented. ★ Chairing program update and prioritisation sessions.

During my tenure as a Project Manager I was responsible for managing a number of projects (often several concurrently) from initiation through to implementation and handover. Prior to 2010 GloCell did not employ any Business Analysts – The role of the project manager included all of the tasks typically associated with the Business Analyst role. Most of the projects which I managed were system deliverable orientated and saw me facilitating and defining the system requirements with all relevant business stakeholders, working with the development team to ensure alignment, testing all deliverables and finally managing the implementation thereof as well as the final handover to business (focusing on effective change control and adoption).Key roles and responsibilities: ★ Planning, scoping and assessing each project assigned and assembling a project team to deliver according to plan. ★ Building and maintaining relationships with resources, managers and various other stakeholders across the organisation. ★ Ability to act as a diplomat and problem solver in order to keep projects on track. ★ Acquire buy-in from stakeholders across the business on proposed solutions. ★ Ensuring that effective communication is maintained between all parties. ★ Understanding of risk, budget and time constraints as well as priority and resource planning. ★ Be a problem solver in finding simple solutions when needed to ensure project success. ★ Ensure that valid and effective testing is documented and carried out in order to validate solutions and ensure business’ satisfaction. ★ Ensure effective handover and implementation of systems and projects. ★ Providing status reports/updates to all business stakeholders including heads of departments, project owners and executive and/or board sponsors. ★ Ability to attend/chair the following forums: ○ Management Committee Meetings ○ IS Management Team Meetings ★ Change Approval Board Meetings

During my time with Accenture I was assigned to a project for the City of Tshwane. More specifically I was part of the team which was responsible for defining the system requirements and the testing of the SAP ISU billing solution which was being implemented.Key Roles and Responsibilities: ★ Requirements gathering and the translation of the requirements into testing scenarios and conditions. ★ Work with the technical team in order to resolve any testing related issues. ★ Validation product development/fixes. ★ Client facing User Acceptance Testing (acquiring buy-in and sign off to the solution which was developed in order to resolve/satisfy the identified requirement/issue).

I was the operations manager for a small business that provided chemicals and specialised tanks used to clean kitchen/bakery equipment.Responsibilities:- Daily Operations Management- Customer Relationship Management- Schedule Planning- Business Development