At Capgemini, I led the strategic advisory practice in Western Canada, where I built and managed a team of approximately 15 consultants. My role involved developing client solutions, community engagement, training, and marketing campaigns, all tailored to the energy sector. I played a pivotal role in achieving direct sales of €5M and indirect sales of €45M. I proudly represented Capgemini at local market events, including those hosted by Calgary Economic Development and Invest Alberta. My notable achievements included delivering a global Management of Change project for an Energy client, which significantly enhanced their global investment strategies, and directing a major Business Process Rationalization Workstream for a large Canadian Utility’s AMI 2.0 rollout, valued at $250M CDN.

Provided independent management consulting and execution services to small businesses and large corporations as a trusted strategic business advisor and coach.FortisAlberta: I was responsible for formulating Service Management processes using Microsoft Azure for contractor onboarding at FortisAlberta. I managed business readiness for a technology rollout, focusing on training and communication strategies. A key achievement was designing an external contractor support model that effectively integrated BYOD requirements.Government of Canada: I led the Workflow Workstream, which was instrumental in developing requirements for Salesforce CRM integration. I was responsible for creating a new centralized Client Care model that significantly enhanced client-centric services and strengthened B2B partnerships.City of Calgary: I facilitated digital collaboration workshops and Customer Journey Mapping sessions. My role involved establishing a B2B/B2C Service model, which was pivotal in segmenting and enhancing the customer experience design.Suncor Energy: While at Suncor Energy, I developed a Digital Risk RACI and a high-level “Journey from RASCI to Management System” model, contributing significantly to Suncor’s digital transformation initiatives.Inter Pipeline: I executed strategies for MOC 2.0 and the IBM Maximo rollout. A key accomplishment was developing a new operations support model, which led to a 60% reduction in process inefficiencies.

At Deloitte, I led the data and analytics practice in Western Canada, and delivered a $200M AIM Program, overseeing the transition from legacy systems to OpenText Content Server. My responsibilities included leading the PMO, change management and user adoption strategies. I also contributed to generating approximately $30M in annual client program sales.

My tenure at Shell as a Downstream Commerical Manager involved revamping the route-to-market strategy for the Canadian Lubricants business, spearheading an internal employee insight campaign for the BMO / Shell Branded MasterCard, and leading a marketing program refresh. These initiatives drove significant efficiencies and a substantial increase in participation rates.

As the Operations Information & Data Lead at Shell, I defined an information management strategy, standardizing processes, and reducing headcount through automation. My role also included partnering with IT for system selection to support asset start-up and turnover.

In my capacity as Business Process Advisor at Shell, I implemented several strategic initiatives supporting the Upstream Enterprise Architecture implementation program. This included coordinating a global unstructured data model creation for the SharePoint platform, facilitating data migration from Livelink to SharePoint.

During my time at Accenture, I designed and managed customer churn reduction pilots for a US cellular provider, significantly reducing churn rates. I led the Salesforce Service Cloud implementation strategy across 60 sites globally and identified cost-saving opportunities for a Canadian Telecom company. My responsibilities also included overseeing the IT workstream for offshoring a major Oil and Gas Company’s customer service centers and managing the development of a major Point of Sale System upgrade for over 1000 US retail stores.