Brett St.Clair Email & Phone Number

Rochester, GB

Introducing EQA Consulting: Optimising Processes and Empowering People to Drive Meaningful Change.We're excited to announce the launch of EQA, a new breed of consulting firm on a mission to help companies optimise processes, empower people, and drive meaningful transformation. After seeing how broken processes and dysfunction lead to disengaged employees.

• I’m my role as Head of Operations development and Continuous Improvement I worked with the senior leadership team and stakeholders across multi-channel initiatives to secure funding and lead the implementation of.
• Led the implementation of Computer Vision Analytics across a retail estate of over 400 stores - from pilot to business case development to project delivery.
• Managed and coached a team of Lean Six Sigma experts to deliver over £30m of efficiency savings across multiple channels.
• Designed solution and business case to address £35m commercial losses through fraud. Project is now in the top 5 business deliverables in the 3-year strategic plan.

• As a Senior Operations development manager I worked with stakeholders across channels to drive efficiencies, develop strategic plans, build business cases and deliver meaningful change. My team applied Lean Six Sigma.
• Designed and led the implementation of a new process format, including the testing, pilot, and delivery stages across four hundred stores to over three thousand employees.
• Identified £3.8m opportunity due to manipulation of returns processes following a root cause analysis and end-to-end review of the supply chain reverse logistic processes.

• Accountable for maintaining over 300 retail processes.
• Responsible for maintaining relationships with key stakeholders across multiple channels and communicating our team strategy and brand values.
• Identified pain points and failures in the Click and Collect proposition leading to a 20% reduction in order cancellations and a 5% increase in customer care scores.
• Designed new processes and improved existing processes to support customer facing teams in delivering exceptional customer experiences whilst remaining compliant with regulatory requirements.

London And South East Territory - ( 5 Regions )

• Support Territory Leader in delivery of the UK and Territory strategy across both company owned and franchise stores.
• Support Regional Leaders/Franchise Business Managers in development of their business plans
• Identify opportunities for growth and learning across the the store estate
• Help deliver tactile commercial opportunities and identify future opportunities
• Be accountable for reviewing and supporting Territory Leaders, working with Regional Leaders on Store Investments
• Creating presentations and interpreting BI/Insights for Monthly team meeting presentation

South East

Working with store leaders and their teams in locations across the country, helping them unlock potential and create a culture of engagement.Identifying opportunities and creating action plans with SMART objectives that give clear indicators for performance expectations.Coaching and mentoring team members whilst delivering the company Vision and Objectives.

The O2

Leading a high performing team in a concept store in a prime location.My direct reports were the Store leader and assistant leadership team.Driving productivity and efficiency in line with budgets and minimising store costs and impact on the environment.Coaching and mentoring others to deliver world class customer experiences and exceptional store and.

Cheapside, London

London, United Kingdom