Brett Knight Email and Phone Number
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A product management leader with the rare combination of team leadership, technical expertise, and business acumen needed for an organization to surpass customer expectations in this digital age. Deep knowledge and experience with Artificial Intelligence (AI), natural language (voice & written), Application Programming Interfaces (API), and digital assistants including: Amazon Alexa, Facebook Messenger, and Google Assistant.Lean Agile Leadership | Outcomes over Output | Relentless Improvement
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Director Of Product ManagementLowe'S Companies, Inc.Mooresville, Nc, Us -
Director Of Product ManagementLowe'S Companies, Inc. Dec 2022 - PresentMooresville, Nc, Us
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Senior Manager Of Product ManagementLowe'S Companies, Inc. Jul 2021 - Dec 2022Mooresville, Nc, Us
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Lead Product ManagerLowe'S Companies, Inc. Jun 2020 - Jul 2021Mooresville, Nc, Us
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Product ManagerLowe'S Companies, Inc. Oct 2019 - Jun 2020Mooresville, Nc, UsLeading the conversational experiences product group; enabling customers to self serve through smart and simple voice and messaging automation as well as connecting them to those at Lowe's who can best serve them.
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Lead Digital Product ManagerUsaa Dec 2012 - Oct 2019San Antonio, Texas, UsDeveloping other lean agile leaders through professional coaching, facilitation of SAFe Training classes and mentorship to support the ongoing USAA digital & agile transformation. Lead strategy and execution which includes developing and communicating vision, roadmap, and leading cross-functional teams. * Developed the USAA off-us strategy and executed pilot with a cross-functional team focused on increasing product acquisition by at least 10% and increase product utilization by 5%.* Successful visioning and roadmap execution validated by the following industry awards: Efma Accenture Innovation in Insurance Digital & Omnichannel Distribution Award, Javelin Best Overall Mobile Banking Leader and more. Led a $4 million and multi-year initiative that delivered the industry leading USAA chatbot that continued to deliver 80% digital containment and a 22% reduction in misrouted phone calls.* Established the USAA chatbot strategy and roadmap enabling customers to complete more tasks without the need of a live agent. Chatbot distribution included: Amazon Alexa, Facebook Messenger, and Google Assistant. -
Software Developer And IntegratorUsaa May 2011 - Dec 2012San Antonio, Texas, UsInteractive Voice Response (IVR) - Optimizing natural language experiences: * Increased self-service (containment) by 5% and decreased misrouted calls by over 15%, equating to over 2 million dollars in annual savings. * Improved system availability to over 99.5%, and incident response time of the natural language-based IVR, which is a variable cost savings based on phone call demand (avg $10 / per live agent call).
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Senior Research AnalystSouthwest Research Institute Nov 2002 - May 2011San Antonio, Tx, UsLed cross-functional technical teams to deliver solutions in the areas of electronic training and simulation for the department of defense and fortune 500 companies. Many solutions implemented are grounded in what is now known as robotic process automation (RPA). * Reduced a fortune 500 company’s development costs for training by over 30% and increased time to market for training by over 50%, enabling the company to quickly respond to disruption in their market. * Reduced expenses for the Air Force by eliminating over 2,000 human hours / year by automating human resource processes, like job position (grade) allocations and data collections. * Awarded research funding to determine if current machine learning techniques could be used to detect distress in adolescent cancer patients who were undergoing treatment. -
Senior Systems EngineerMcadams Technologies, Inc. Jul 2000 - Nov 2002
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Network AdministratorWellmed Medical Management Aug 1999 - Jul 2000San Antonio, Tx, Us -
Senior AirmanUnited States Air Force May 1995 - May 1999Randolph Afb, Tx, Us
Brett Knight Skills
Brett Knight Education Details
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St. Mary'S UniversityComputer Science -
Park UniversityComputer Science
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Forbush High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Brett Knight
What company does Brett Knight work for?
Brett Knight works for Lowe's Companies, Inc.
What is Brett Knight's role at the current company?
Brett Knight's current role is Director of Product Management.
What is Brett Knight's email address?
Brett Knight's email address is br****@****ces.com
What is Brett Knight's direct phone number?
Brett Knight's direct phone number is +121027*****
What schools did Brett Knight attend?
Brett Knight attended St. Mary's University, Park University, Forbush High School.
What skills is Brett Knight known for?
Brett Knight has skills like Software Development, Integration, Sql, Project Management, Analysis, Javascript, Networking, Program Management, Java, System Architecture, Leadership, Software Engineering.
Who are Brett Knight's colleagues?
Brett Knight's colleagues are Christopher Wasnetsky, Luke Lobotsky, Kim Griffin, John Medeiros, Sara Coble, Andrew Goodrich, Jordan Graner.
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