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• Responsible for delivering operational excellence across IT / Corporate Engineering.• Formulated & implemented the IT strategic vision to align with overarching business objectives.• Built and led an agile team of managers & engineers to successfully deliver reliable, secure, and modern technologies across WIX.• Established and managed new IT verticals: Support, Systems Engineering, Network Engineering, Business Systems, and Asset Management.• Championed the introduction & execution of the company's first IT Service Management (ITSM) Program, including Support Requests, Change Mngt, Incident Mngt, and Asset Mngt, leading to significant improvements in operational efficiency, reduction in business risk and a notable 60% increase in CSAT.• Maintained an uptime of 99.4% across business-critical IT infrastructure year over year.• Established KPIs to set targets for IT teams, track milestones for progress evaluation, and gain insights for data-driven decision-making.• Collaborated with cross-company stakeholders to cultivate robust relationships, comprehend their challenges, and leveraged technology to overcome obstacles effectively. • Manage a budget portfolio overseeing vendors & service contracts to guarantee a favorable return on investment (ROI).• Lead the planning & execution of IT projects, guaranteeing timely & cost-effective delivery.• Designed & enforced IT security compliance controls.• Aligned IT SLAs with the organization's strategic goals & objectives to ensure a dependable IT infrastructure that meet uptime and performance requirements.• Hire, manage, mentor & promote multiple IT group functions, fostering a collaborative, high-performing and inclusive culture.• Provide genuine feedback while coaching the team with full transparency.• By promoting a 'Get It Done' attitude, to drive projects to successful completion, deliver tangible results, and guide teams to turn words into actions.

Responsible for the architecture, engineering, security and support of Shake Shack's technical infrastructure.• Built & led several IT verticals, Support, Systems, Store Systems, Security & Project Mngt.• Responsible for delivering a secure, resilient, & dependable business IT and POS store systems environment, totaling 3000 computer endpoints.• Crafted the IT strategy to bolster Shake Shack’s digital store initiative, resulting in the successful launch of 120 stores within a span of 24 months.• Partnered with the C-Suite, presented to the Board of Directors & delivered a comprehensive strategic Information Security vCISO program.• Key technical stakeholder for the business transition to Workday ERP. • Managed budget portfolio totaling $4M annually.• Responsible for continuous oversight of IT controls and SOX/PCI DSS compliance program.• Created and enforced IT & Security policies, standards, processes, and procedures.• Led annual risk assessments to minimize the company's security, financial, and legal exposure.• Assumed IT leadership responsibilities prior to the transition to the newly established CIO.

Responsible for the architecture, engineering and support of Shake Shack's tech stack.• Built and managed a team of Support, Systems and Network Engineers• Resigned, engineered and deployed Cisco Meraki SD-WAN across 120 stores.• Consolidated on-prem solutions with a cloud-first approach resulting in a 30% cost reduction.• Established ITIL processes, specifically Incident Management, Change Management & Standard Operating Procedures.• Implemented automated user provisioning to support user life-cycle management including provisioning, re-provisioning and de-provisioning in Active Directory and connected systems for both corporate and store employees.

Employed by Danny Meyer’s Hospitality Group (USHG) 120 days prior to Shake Shack going public on the NYSE; I was responsible for the architecture & implementation of Shake Shack’s tech stack.• Provided all levels of systems/network engineering and endpoint support where needed to ensure the business were supported 24/7.• Implemented infrastructure monitoring and ITIL workflows to increase efficiencies for operations.