Subnet is an exciting, professional local Adelaide company that support a wide range of Australian based clients. We work closely our clients as a true partner, which enables us to deliver benefits beyond a transaction. With key customers that include Adelaide based icons and being known for delivering the highest quality consulting, professional and managed services we believe we are a great company to not only work for, but work with.As the Managing Director at Subnet, I am… Show more Subnet is an exciting, professional local Adelaide company that support a wide range of Australian based clients. We work closely our clients as a true partner, which enables us to deliver benefits beyond a transaction. With key customers that include Adelaide based icons and being known for delivering the highest quality consulting, professional and managed services we believe we are a great company to not only work for, but work with.As the Managing Director at Subnet, I am responsible for all aspects of leadership and management of the Sales, Professional Service, Managed Service and Administrative departments. Show less

My duties for this role included managing our team of dedicated Business Development and Account Managers, to deliver expected business outcomes on pipeline/lead generation, vendor and distributor interaction, training and marketing.I also managed and provided development opportunities into our key customer directly, whilst delivering on revenue/gp and services targets.

Heading up the Project Management Office, I directly and indirectly manage projects from $10k to over $500k. Utilising Prince 2 / ITIL methodologies help to effectively reduce business risk, implementing change management down to managing shipping times and staff schedules whilst keeping constant effective communication.I instigated and manage the New Product Development process, utilising internal resources and contribution by Vendors to develop new services products for Subnet. Some… Show more Heading up the Project Management Office, I directly and indirectly manage projects from $10k to over $500k. Utilising Prince 2 / ITIL methodologies help to effectively reduce business risk, implementing change management down to managing shipping times and staff schedules whilst keeping constant effective communication.I instigated and manage the New Product Development process, utilising internal resources and contribution by Vendors to develop new services products for Subnet. Some of the new Subnet services products surround technologies like Office 365, Meraki Networking and Microsoft technologies incorporating installation and post installation managed services. Show less

As the General Manager my responsibilities included the management and leadership of both the sales and service departments. Creation and implementation of strategy outlined to the company, including the management of both sales and services targets, along with delivering the EBIT requirements to the board of directors / MD.

Expanding on my previous roles, my focus is to drive a standardisation in both culture, process and structure to enable increases in the services business.My main responsibilities were to restructure the services business to achieve an 90%+ year on year growth (Achieved), to drive up billable services utilisation from high 40% to mid 70% (Achieved), To increase technical capability through certification, and to enable the business to expand its services capability through new products… Show more Expanding on my previous roles, my focus is to drive a standardisation in both culture, process and structure to enable increases in the services business.My main responsibilities were to restructure the services business to achieve an 90%+ year on year growth (Achieved), to drive up billable services utilisation from high 40% to mid 70% (Achieved), To increase technical capability through certification, and to enable the business to expand its services capability through new products and services (Achieved). Show less

Managed the Pre and Post Sales support implementations including Project Management. Created new services and packaged solutions to audit and analyse customer environments.

Creation of the ICT Product group, with the implementation of a Nationalised Call Centre, Managed Service Service Desk, Managed Print and Remote Monitoring centre in South Australia. Transitioned the various mini service desk offerings around the country into the single service desk within South Australia.

Managing Professional services / Repair Centres across all states in Australia, with over 230 staff. This staff set was broken into two primary groups including Professional Services (110 staff), and Repair Centres (120 staff).Implemented new Standardised ITIL based procedures nationally, increased services billable utilisation and revenue whilst driving down business costs.Post the integration of the Volante Business, completed full business analysis of the multiple repair… Show more Managing Professional services / Repair Centres across all states in Australia, with over 230 staff. This staff set was broken into two primary groups including Professional Services (110 staff), and Repair Centres (120 staff).Implemented new Standardised ITIL based procedures nationally, increased services billable utilisation and revenue whilst driving down business costs.Post the integration of the Volante Business, completed full business analysis of the multiple repair businesses throughout the Commander and Volante Business (AdvantageCage, Ipex Repairs and Commander Repair Centres) to nationalise the group, including restructuring and systems integration.Completed design and implementation of a new nationalised services system within Microsoft CRM. Show less

State Manager of South Australia, driving a group of 31 IT staff from Desktop, through to Systems Engineers, Senior Systems Engineers and Project Managers.

Took the Engineering group from 3 engineers, up to 35 in its peak dealing with everything from Laptop Repairs, Deployment Engineers, Desktop Engineer, SMB Engineers and Enterprise consultants.