The focus of my role as Principal Consultant is to guide organizations in unlocking the full potential of Salesforce and achieving sustainable growth through optimized processes, enhanced customer engagement, and data-driven decision-making.

Positioned IT consulting and services company for fast-growth from 100 to 300+ employees by modernizing IT infrastructure, automating business processes, and improving customer service. Ensured smooth operations of all IT applications and infrastructure, holding many of the same responsibilities as Director of Corporate IT & Applications (see above). Technology Environment Upgrades: Implemented a highly available clustered wired/wireless environment, high-avilablity virtualization solution, and ShoreTel VoIP telephony system. Headed migration from Exchange 2003 to highly available Exchange 2010 environment. Instituted Change Management process for applications to allow for timely changes while reducing potential negative impacts.IT Relocation:Directed company headquarters move and build-out of 2 new offices, including data center build-out (cabling, HVAC, power), network implementation (LAN/WAN), and Active Directory Site design.

Manage all aspects of IT supporting 300+ users in 3 sites and 2 states, including 100-user Salesforce.com operation (custom development and ongoing administration), infrastructure, servers, networks, desktops/laptops, telecommunications, and end-user support. Research, evaluate, and recommend technology solutions to increase business efficiencies, and work with business units to implement, adopt, and utilize. Manage large-scale projects from inception through go-live and post-support. Supervise 3 direct reports (Salesforce Developer and System Administrator) and outsourced service desk responding to 250 requests monthly. Key projects included:Salesforce.com: - Led full lifecycle implementation, from requirements gathering and business process review to design, build, configuration, migration, testing, go-live, and post-support.- Created training materials and led train the trainer session for sales, marketing, HR, and administrative teams.- Meticulously managed this 100%-user environment (40% of time), ensuring high uptime for the heart of the operation.Chatter: - Proposed and secured buy-in at the executive and director level.- Implemented solution that facilitated communication and collaboration across 350 people: 200 dispersed consultants, 75 employees in Idaho, and 75 employees in California. The ease of use, added functionality, and mobile accessibility led to 70% user adoption within the first 30 days, with activity increasing over 300%.MS Dynamics GP (Great Plains): - Designed solution for managers to view near real-time data from their core financial system within Salesforce.com.ClickTools: - Integrated survey tool that could capture and write information directly into Salesforce.com objects.Job Science: - Evaluated and recommended solution to efficiently manage recruiting and HR processes within Salesforce.com, and led implementation through the lifecycle.

For client Nektar Therapeutics, led implementation of Windows 2003 staging environment, network/systems monitoring tools, VMWare server, and LiveState imaging software.armaceutical manufacturing network. -Analyzed corporate server imaging solutions, made business case for Symantec LiveState imaging software, and implemented LiveState solution.