- Proven success in managerial duties, including team leadership, scheduling, and performance management, ensuring a high level of productivity and morale within the team.- Experienced onboarding trainer, with a track record of effectively training new team members including and up to Store Managers to ensure they are equipped with the knowledge and skills to excel in their roles.- Proficient in marketing strategies, including social media management, content creation, and engagement… Show more - Proven success in managerial duties, including team leadership, scheduling, and performance management, ensuring a high level of productivity and morale within the team.- Experienced onboarding trainer, with a track record of effectively training new team members including and up to Store Managers to ensure they are equipped with the knowledge and skills to excel in their roles.- Proficient in marketing strategies, including social media management, content creation, and engagement, driving brand awareness and customer engagement both online and in-store.- Skilled in visual merchandising, with an eye for detail and creativity in creating compelling product displays and store layouts that enhance the overall customer experience and drive sales.- Strong customer service background, with a focus on building positive relationships with customers, addressing their needs, and ensuring a seamless shopping experience.- Exceptional communication skills, both verbal and written, enabling effective collaboration with team members, management, and external partners to achieve store objectives and exceed targets.- Strategic thinker with the ability to analyze data, identify trends, and implement actionable insights to optimize store performance and drive business growth.- Adaptable and resourceful, thriving in a fast-paced retail environment and continuously seeking opportunities for learning and development to stay ahead in the industry. Show less

- Manage daily operations and ensure smooth functioning of a bustling craft beer bar, maintaining high-quality service standards and creating a welcoming atmosphere for customers.- Train and supervise a team of dedicated staff members, both on the bar and within the kitchen, maintaining a positive work environment, and ensuring exceptional customer service delivery.- Collaborate with the bar manager to curate an impressive craft beer selection, ensuring a diverse and enticing beverage… Show more - Manage daily operations and ensure smooth functioning of a bustling craft beer bar, maintaining high-quality service standards and creating a welcoming atmosphere for customers.- Train and supervise a team of dedicated staff members, both on the bar and within the kitchen, maintaining a positive work environment, and ensuring exceptional customer service delivery.- Collaborate with the bar manager to curate an impressive craft beer selection, ensuring a diverse and enticing beverage menu for customers.- Conduct regular inventory checks, manage stock levels, and negotiate with suppliers to maintain a well-stocked bar and kitchen to optimise cost efficiency.- social media campaigns and presence, to attract new customers and enhance brand awareness. Show less

Provided excellent customer service by promptly addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Organised daily parcel deliveries and online orders, resolving queries and making a smooth experience. - Assisted customers in product selection, provided detailed information about merchandise, and processed transactions accurately.- Maintained a clean and organised store environment, conducted inventory checks to optimise product… Show more Provided excellent customer service by promptly addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Organised daily parcel deliveries and online orders, resolving queries and making a smooth experience. - Assisted customers in product selection, provided detailed information about merchandise, and processed transactions accurately.- Maintained a clean and organised store environment, conducted inventory checks to optimise product availability.Actively participated in team meetings, training sessions, and management training to enhance product knowledge and improve customer service skills. Show less

-Cross trained, serving both food and drink whilst managing a diverse team and delegating where needed. -building rapport with regular and new customers whilst advising and recommending new products.