Engaging Things is a state-of-the-art AI customer service agent that engages naturally with customers, offering precise and richly detailed responses that open opportunities for cross-selling and up-selling.

Designing and developing voice-based AI assistants.

I specialise in providing search related services to help clients optimise their search solutions to boost customer KPI performance. My expertise includes relevance assessment and tuning, search experience enhancement, and search design & implementation. I work closely with clients to gain a deep understanding of their user personas, distinct requirements, and business objectives to create personalised search solutions that drive customer conversion, engagement, retention, satisfaction, and enhanced support.

Campfire specialises in delivering end-to-end technology and consulting solutions for a broad range of market verticals, with a sharpened focus on state and federal government departments, as well as major private operators in the Tourism, Telecommunication, Health, and Education sectors. We're an independent consultancy that leverages enterprise solutions with fully integrated complementary services. Our expertise includes developing multi-faceted web platforms with a focus on delivering best-in-class user experiences, minimalist and immersive designs, and intuitive user-centric functionality. Our appointment with the Western Australian Department of Tourism's website design tender is a testament to our fundamental design ethos, full-stack capability, and outstanding track record.As Head of Search and Machine Learning, my role is to leverage cutting-edge technologies and methodologies to digitise processes and create opportunities to reimagine how we improve both experiences and productivity. Partnering with Campfire means feeling in "safe hands" and achieving alignment between Business and IT objectives in the most efficient and effective manner.