Brett Meager Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Champion of our guiding principle of “Taking Care of Customers First” and executive over post-implementation customer operations. • Drove over $75M in revenue in FY 23 and referred over $6.1M of closed opportunities for Enterprise customers.• Achieved 100.5% net retention in FY 23.• Complete virtualization and transformation of service model for scalable growth; leveraging AI technology for quality audit in contact center operations to drive an increase of 26% in associate quality YoY.• Improved Average Wait Time (AWT) by 26% YoY and decreased Average Handle Time (AHT) by 3%.• Solved 85% of customer inquiries within the Service Level Obligation (SLO); exceeding the goal by 5%.• Developed omni-channel service offerings, introducing chat interaction and driving to over 25% of volume in 1 year.• Increased associate engagement scores by 7% YoY to the highest engagement score for the department on record.

Clarksville, Ohio, Us

Cincinnati, Oh, Us

Miami, Fl, Us

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Chicago, Il, Us

formerly Hodges-Mace Successful transaction to sell the Hodges-Mace business to Alight Solutions LLC completed in August 2019 to provide a complimentary offering focused on the enterprise, mid-market. Responsible for client delivery for services and technology; including implementation, account management and platform delivery. Hodges-Mace is a leading provider of benefit technology, communication and enrollment services. Our mission is to simplify benefits for all stakeholders with a smarter approach to delivery, management and support.

New York, New York, Us

Joined organization with a charter to transform the account management organization for a diverse solution digital marketing technology company; specifically focused on audience scoring and engagement. Quickly promoted to a broader role responsible as the senior leader with a focus on all post-sale customer journey activities; span including implementation, account management, professional services, education, support and technology services. Developed management framework to retain, satisfy and grow the customer base; focused on customer satisfaction as well as efficiency to streamline the organization. Exceeded customer base revenue targets for 2016 and reduced churn by over 40% YoY.

Atlanta, Georgia, Us

Built a profitable, global Professional Services organization in markets outside the USA, growing revenue 30% YoY and exceeding consulting GP targets by over 200% in 1H2015. Responsible for building consulting, project management, regional support and training practices in Asia Pacific and Europe as well as sales enablement of SaaS in all international markets.Led SaaS acceleration outside the US market for NCR Hospitality. Responsible for all aspects of strategy development and execution; including sales enablement, product marketing, infrastructure support, data center footprint and product readiness for portfolio of new and established SaaS offerings; growing the business 52% revenue and 66% application sites YoY.

Education record

Mba, Computer Information Systems

Bs, Business Management

Master'S Certificate, Project Management