Brett Garver Email & Phone Number

East Lansing, Mi, Us

Okemos, Michigan, United States

With Franklin Energy, I manage several energy efficiency program for the Commercial & Industrial portfolio for a Major Michigan electric & Gas utility. The program consist of Indoor & Outdoor Agriculture, Network Lighting Control, Energy Star, Compressed Air Nozzles, Steam Optimization, Retro-Commissioning programs.

East Lansing, Michigan

Manage energy efficiency programs, such as Energy Star, Retail Lighting & Appliance, Events, Residential Education, Home Performance, Appliance Recycling, new home construction and pilot programs.

Detroit, Mi

I am now managing the following teams for ADT Security Services, Core Comm Installation, High Volume Residential & Small Business Installation & Service.

ILEC & CLEC Telecommunications Company that provides voice, data and IT services to commercial and residential customers throughout the United States. Manage and train a technical customer support and troubleshooting staff of 17+ employees that cover network alarm monitoring and customer equipment troubleshooting, taking customer and internal technician trouble calls in a call center and help desk environment· Currently lead and train a team of 17 technical employees that monitor network alarms for all CLEC & ILEC Central Offices within the United States.· Manage all day-to-day operations of staff and service levels for the Trouble Resolution Help Desk and Network Operations Center teams, plan and develop forecasting business plans, process improvements, automation and team metrics.· Manage a large team of technical employees that troubleshoot all customer and equipment issues and dispatch Field Service Technicians, CATV, TDS TV, VOIP, Data· Accountable for achieving and maintaining all departmental and organizational goals, such as service level, report to repair, customer escalations, staff budget, policies & procedures

Responsible for the installation and maintenance of all Central office switching and transport equipment within our Mid West Central Office.Installed and provisioned 80% of all Central Office equipment. Obtained over 30 Certifications for telecommunications equipment and applications.Acted as a Senior Technician in charge for all switch and transport equipment programming and maintenance.Provisioned the Grand Rapids Fiber Optic backbone network.Appointed as a (SME) Subject matter expert on EWSD Switching platform, Glenn Ayre Voicemail system, Lucent OC-48 & 197 Fiber Optic terminal transport.

MOS 31 Fox, Switch Operator Maintainer, Responsible for the installation and maintenance of all switching equipment in a field and garrison environment,; Accountable and managed all day to day operations and maintenance on switching equipment in access of 30 million dollars.Operated, maintained and supported Sprint Nortel switching network in BosniaMotivated and led 14+ soldiers as a Non-Commissioned Officer in Bosnia as communications support in a hostile high pressure environment.Direct support for all telecommunication services including voice, data, video teleconferencing and satellite communications.

Bsba, Buisness Administration

Bsba, Business Administration

Asoc, Business Administration

Mba) Masters, Business Administration

Education record

Education record

Education record

Education record

Education record