Brett Mitchell Email & Phone Number

Carmel, IN, US

Promoted to increase scope over all enterprise technology. Leads a team of 6 direct reports with 160 FTEs encompassing operations, development, product teams, UX and support. Manages $35M annual budget.

Carmel, IN, US

Promoted to increase scope over all enterprise operations and security. Lead team of 6 direct reports with 92 FTEs (28 Operations, 29 Developers, 13 Product Owners/Business Relationship Managers, 10 Help Desk, 7 Security and 5 UI/UX designers). Managed $15M annual budget.Created and delivered an RPA (robotics process automation) solution that provides.

Carmel, IN, US

• Promoted to direct all Help Desk, Development, Network and Systems, and System Administration operations. Led team of 5 direct reports with 27 FTEs. Managed $7M+ annual budget. Help DeskSpearheaded comprehensive Help.
• Transformed previously adversarial relationship between Help Desk and internal customers to engaged, customer-focused approach.
• Grew 2-day issue resolution by 11.8%—to 97.7%.
• Led development of end-user education resources, reducing number of unnecessary Help Desk Tickets by 10.04 %. DevelopmentImplemented succession plan for aging development staff and mentored junior staff to increase.
• Replaced outdated sales resource website with a social platform that allows collaboration, document management and mobile access. Project was completed on time with minimal impact to stakeholders.
• Orchestrated upgrade of customer-facing web application from a dated architecture and interface to a modern intuitive designNetwork and Systems:Led implementation of portfolio management solution, providing strategic.

Carmel, IN, US

• Led team of 3 Direct Reports with 12 FTEs supporting 170-server infrastructure.
• Piloted IT transformation from previous ad hoc processes to mature IT approach, directly supporting significant corporate growth from $400M to $700M in revenue—in 5 years. o Formalized change process to increase.
• Spearheaded deployment of leading-edge BYOD strategy.o Provided self-provisioning of iPhone, iPad, and Android devices from previous Blackberry system. o Delivered significantly enhanced productivity by enabling remote.
• Deployed comprehensive identity management solution, increasing data security and integrity. o Eliminated 200+ identity and password reset help desk tickets / year.
• Recognized critical business need for enterprise-wide, single point of entry for all IT and non-IT help requests, and led implementation of comprehensive and cohesive Helpdesk solution, dramatically streamlining.
• Virtualized 80 physical servers onto 10 virtual hosts while increasing total server count to 250 virtual guests.

Carmel, IN, US

• Conceived, designed, developed and deployed innovative, GAP Insurance system.o System enabled rapid price quoting, and has been utilized by 240+ lenders writing 73K+ policies.
• Developed and deployed 1st internal and external corporate web portals.

Carmel, IN, US

• Promoted to administer and develop multiple hardware and software solutions.
• Deployed Cisco VoIP unified communications system.
• Deployed IBM Sametime corporate IM client; system is still in use.

Carmel, IN, US

Supported 2 offices with 75 local machines.