Brett Mitchell Email & Phone Number

Carmel, In, Us

Promoted to increase scope over all enterprise technology. Leads a team of 6 direct reports with 160 FTEs encompassing operations, development, product teams, UX and support. Manages $35M annual budget.

Carmel, In, Us

Promoted to increase scope over all enterprise operations and security. Lead team of 6 direct reports with 92 FTEs (28 Operations, 29 Developers, 13 Product Owners/Business Relationship Managers, 10 Help Desk, 7 Security and 5 UI/UX designers). Managed $15M annual budget.Created and delivered an RPA (robotics process automation) solution that provides $3.75 million in annual savings and additional value to a business unit.o Implemented evaluation matrix for potential RPA initiatives that provides competing business units with a prioritized list of projects to provide full transparency to the decision-making process.Architected and lead redevelopment of the primary customer application that is a differentiator in the market and delivered a positive user experience for the client o Created the strategy to migrate from legacy system to new services while minimizing risk to userbase and delivering industry-leading functionalityo Automated development pipeline to increase deployment frequency from quarterly to weekly with the goal of daily o Implemented a dedicated cross-functional team to increase team ownership and effectivenessFormed the UI/UX Design department whose mission is to create compelling experiences for userso Deployed user-facing sites that increase affinity, provide differentiation in the marketplace and serve as an asset to the sales processo Ensured that applications are achieving their goals by blending analytics and user feedbacko Effected a culture of experimentation and testing which continues to refine the design of applicationsReplaced legacy enterprise data transformation strategy with best of breed solution that increased data quality by 14% which resulted in decreased operational expensesLed the initiative for resilient application design and hot-hot data centers which resulted in increased uptime and lower time to recovery resulting in $434,000 in savings to business units

Carmel, In, Us

Promoted to direct all Help Desk, Development, Network and Systems, and System Administration operations. Led team of 5 direct reports with 27 FTEs. Managed $7M+ annual budget. Help DeskSpearheaded comprehensive Help Desk restructuring. Recruited and hired new Help Desk Manager.• Transformed previously adversarial relationship between Help Desk and internal customers to engaged, customer-focused approach. • Grew 2-day issue resolution by 11.8%—to 97.7%. • Led development of end-user education resources, reducing number of unnecessary Help Desk Tickets by 10.04 %. DevelopmentImplemented succession plan for aging development staff and mentored junior staff to increase responsibilities.• Replaced outdated sales resource website with a social platform that allows collaboration, document management and mobile access. Project was completed on time with minimal impact to stakeholders. • Orchestrated upgrade of customer-facing web application from a dated architecture and interface to a modern intuitive designNetwork and Systems:Led implementation of portfolio management solution, providing strategic overview of current and future requirements. Worked closely with Project Management team to ensure seamless solution delivery. • Anticipated benefits on project completion include significantly reduction in outside vendor costs with measurable enhanced responsiveness to business needs. System AdministrationLed team in administration of extensive infrastructure with 617 virtual servers. Coached, mentored, and developed team members to Manager level responsibilities. • Extended identity management system to encompass client accounts across 3 disparate systems. • Replaced legacy file transfer system with innovative, FTB enterprise solution. Cuto Reduced headcount by .5 FTE.o Grew fax capability to 10K faxes / day with ability to locate and retrieve any fax sent within previous 30 days.

Carmel, In, Us

Led team of 3 Direct Reports with 12 FTEs supporting 170-server infrastructure.• Piloted IT transformation from previous ad hoc processes to mature IT approach, directly supporting significant corporate growth from $400M to $700M in revenue—in 5 years. o Formalized change process to increase efficiency and ensure regulatory compliance. Director of System of Administration, Continued… • Spearheaded deployment of leading-edge BYOD strategy.o Provided self-provisioning of iPhone, iPad, and Android devices from previous Blackberry system. o Delivered significantly enhanced productivity by enabling remote work opportunities—with 0 additional admin costs. o Utilized MVVM remote encryption strategies to ensure optimal data security. • Deployed comprehensive identity management solution, increasing data security and integrity. o Eliminated 200+ identity and password reset help desk tickets / year. • Recognized critical business need for enterprise-wide, single point of entry for all IT and non-IT help requests, and led implementation of comprehensive and cohesive Helpdesk solution, dramatically streamlining information sharing across all business units.o Streamlined all routine HR operations including name changes, employee awards, and time cards. o Improved efficiency of sales commission process. o Enhanced facilities ordering processes. • Virtualized 80 physical servers onto 10 virtual hosts while increasing total server count to 250 virtual guests.

Carmel, In, Us

• Conceived, designed, developed and deployed innovative, GAP Insurance system.o System enabled rapid price quoting, and has been utilized by 240+ lenders writing 73K+ policies. • Developed and deployed 1st internal and external corporate web portals.

Carmel, In, Us

Promoted to administer and develop multiple hardware and software solutions. • Deployed Cisco VoIP unified communications system. • Deployed IBM Sametime corporate IM client; system is still in use.

Carmel, In, Us

Supported 2 offices with 75 local machines.