Brett O'Connor Email & Phone Number

Austin, Tx, Us

Birmingham, Al, Us

Moontower Advising is a full-service Salesforce consulting firm for non-profits and businesses in the sports industry.

Richmond, Va, Us

•Member of the Talent Stacker Development Program•Team of individuals learning/understanding/exploring best practices around Salesforce and the broader Salesforce ecosystem•Participate in live workshops surrounding key Salesforce professional topics in order to become a high quality Salesforce professional and employee•Professional development topics such as business requirement gathering, solutioning and best practice for implementations

• Attended discovery sessions, curated and formatted notes• Created Lucidcharts for business process mapping• Participated in gathering clients' platform needs, and writing business requirements • Participated in clients' integration to Salesforce• Wrote training documentation for Salesforce user adoption• Wrote test scripts for Salesforce end user testing• Created user stories for desired business processes• Configured sandboxes and production orgs• Project management experience• Experience in Salesforce solutioning across various industries (higher education, commercial business, etc.)

Austin, Tx, Us

Austin, Tx, Us

Promoted to Clinical Specialist from Medic in May 2018• Dispatched ~60 EMS and ~3 StarFlight (air ambulance/helicopter) crews to emergencies• Maintained constant radio contact and etiquette with EMS, Fire, and StarFlight crews• Oversaw and monitored movements and statuses of all EMS & Starflight crews in Travis County• Expert knowledge of Pro QA (EMS call triage program)• Expert knowledge of Austin and Travis County roads

Austin, Tx, Us

• Provided the highest level of customer service to every patient• Properly triaged every patient's chief complaint • Coordinated StarFlight missions with StarFlight, EMS dispatch, and accompanying agencies• Maintained all certifications (EMD, EMT-B, CPR)• Stayed current on all triage protocols• Attended annual continuing education• Knowledgeable about all major roads and areas in Travis County

Austin, Texas, Us

• Provided high level of customer service to all clients• Uploaded etickets, scheduled local pick ups for clients, and coordinated delivery of tickets, via FedEx• Created new consignment policies and procedures• Coordinated consignments with TicketCity’s in-house ticket brokerage and clients • Created monthy consignment report• Stayed current on all live events, and updated any changes with IT• Maintained working relationship with all external ticket brokers• Excellent in phone and email communication• Proficient in Netsuite (CRM)

Austin, Tx, Us

• Video recorded McCombs related events• Maintained and updated classroom video recording calendar in Mediasite• Video recorded scheduled classes and posted recordings to McCombs professors’ Canvas pages• Reconciled sales and reported sales to the Dean’s office• Updated and maintained day-to-day departmental calendar• Provided high level of customer service and correspondence to all McCombs faculty, staff, students, and vendors

Responsible for creating Sports Division for the station; edited all sports related material; maintained social media presence.

Austin, Tx, Us

• Provided high level of customer service to faculty, staff, students, and vendors (7,000+)• Troubleshot issues with classroom equipment and programs (projectors, PowerPoint, etc.)• Set up and struck audio and video equipment in classrooms upon request; video recorded, when needed• Maintained inventory and customer databases in 4D

• Managed up to ten people, along with daily operational functions of golf course• Managed customer database, calendar of tee times, and created tournament databases and rosters in Excel and Word• Managed kitchen and grill, stocked merchandise, apparel, food and drinks• Managed point of sale equipment and software (cash registers, ForeNow)

• Provided commentary for NCAA sporting events via publication of articles through website. • Covered UT Athletics.

Waxahachie, Tx, Us

• Coordinated media needs and requests for on-campus events (1,600 events per academic year)• Managed up to 30 student workers, under supervision of department director, and processed their timesheets• Created official university email correspondence, attaching Word and PDF documents within emails• Videographer for University sanctioned events and sporting events for live streaming on the University's website• Assisted with set up, and striking of equipment before university events and sporting events • Assisted with overall production of university-sanctioned events; directed live events (lights, media, etc.)

• Provided customer service, assisted in daily sales, shipping/receiving inventory

• Developed relationships with students, families, and community leaders while facilitating weekly meetings and events• Created and implemented budget for Youth Outreach staff and events• Facilitated multi-media projects on weekly basis, filmed and edited video, created original graphic designs for print

Us

• Recruited and managed Outreach Program volunteers, including students, parents, and area school staff• Launched area youth based outreach program; directed live media events

• Filmed and edited video projects, edited audio projects in Final Cut Pro; directed live weekly events• Created original graphic designs for print and production media while overseeing printing projects in Photoshop/Illustrator