o Develop relationships and build confidence in the IT team.o Support for desktops, LAN’s, WAN’s, telephones and server’s for the Perth and remote offices.o Perform regular maintenance on Windows based servers (2008 / 2012 and 2016).o Installation and building of Windows servers for new and existing sites.o Liaising with 3rd party vendors for support and installation of their products.o Researching hardware (mainly desktops / printers) that best meets the company’s needs.o Consulting technical forums and technical articles as part of my troubleshooting steps.o Support and troubleshooting of mail related issues with Exchange Server 2007 / 2010 / 2013 and Office 365 (Hybrid environment).o Looking after and maintaining servers running in a virtual environment using VMware.o Maintenance and creation of users in PBX call manager.o Implementing, monitoring and updating of antivirus software.o Working out of hours responding to emergency callouts.o Troubleshooting LAN and WAN issues.o Maintaining in-house documentation.o Performing software updates and liaising with product champions.o Discussing and bouncing ideas and problems with peers.o Procurement of hardware.o Utilizing SCCM to roll out company SOE images and application deployment.o Helped to refine SOE applications for the different engineering disciplines in the Perth office.o Maintenance and support of custom in-house applications.o Maintenance and support of Skype for Business

o Support for desktops and telephones for the Perth and remote offices.o Liaising with 3rd party vendors for support and installation of their products.o Researching hardware (mainly desktops / printers) that best meets the client’s needs.o Consulting technical forums and technical articles as part of my troubleshooting steps.o Maintenance and creation of users in PBX call manager.o Maintaining in-house documentation.o Performing software updates and liaising with product champions.o Discussing and bouncing ideas and problems with peers.o Utilizing SCCM to roll out company SOE and application deployment.o Helped to refine SOE applications for Nexsys IT for the different engineering disciplines within BG&E.o Maintenance and support of custom in-house applications.o Maintenance and support of Skype for Businesso Maintenance and support of building security system

o Develop relationships and build confidence in the IT team.o Support for desktops, LAN’s, WAN’s, telephones and server’s for the Perth and remote offices.o Perform regular maintenance on Windows based servers (2003 / 2008 / 2012 and 2016).o Installation and building of Windows servers for new and existing sites.o Liaising with 3rd party vendors for support and installation of their products.o Researching hardware (mainly desktops / printers) that best meets the company’s needs.o Consulting technical forums and technical articles as part of my troubleshooting steps.o Support and troubleshooting of mail related issues with Exchange Server 2007 / 2010 / 2013 and Office 365.o Looking after and maintaining servers running in a virtual environment using VMware.o Maintenance and creation of users in PBX call manager.o Implementing, monitoring and updating of antivirus software.o Working out of hours responding to emergency callouts.o Troubleshooting LAN and WAN issues.o Maintaining in-house documentation.o Performing software updates and liaising with product champions.o Discussing and bouncing ideas and problems with peers.o Procurement of software and hardware.o Utilizing SCCM to roll out company SOE and application deployment.o Helped to refine SOE applications for the different engineering disciplines.o Maintenance and support of custom in-house applications.o Maintenance and support of Skype for Businesso Maintenance and support of building security system

o My role with Newtrend I.T was split into two parts. I worked on the service desk (SD) in the mornings to assist the team with the influx of calls and in the afternoon I would visit customers performing regular onsite duties.o Perform regular maintenance on Windows based servers (2003 / 2008 / 2012 / SBS 2008 and SBS 2011).o Installation and building of Windows servers for upcoming projects and existing customers.o Liaising with 3rd party vendors for support and installation of their productso Researching hardware (servers / desktops / printers) that best meets the customer’s needs.o Consulting technical forums and technical articles as part of my troubleshooting stepso Support and troubleshooting of mail related issues with Exchange Server 2007 / 2010 / 2013.o Looking after and maintaining servers running in a virtual environment using VMware and Hyper-V.o Maintenance and creation of users in Cisco call manager.o Implementing, monitoring and updating of antivirus software.o Working out of hours when necessary and responding to emergency callouts.o Assist project engineers with network infrastructure changes and implementations o Office 365 support, troubleshooting and migrationo Troubleshooting LAN and WAN issueso Customer Documentation o Software Updateso Onboarding of new and existing customers that signed up for a managed services agreemento Discussing and bouncing ideas and problems with other peers

o Part of my day to day role is to provide support as the customer’s onsite I.T administrator / manager for Future Logic’s customers. This is either done telephonically or onsite. o Perform regular maintenance on Windows based servers (2003 / 2008 / 2012). Installation and building of Windows servers for upcoming projects and existing customers.o Migration of users from their old domain to their new domain / server.o Liaising with 3rd party vendors and companies for support and installation of their productso Researching hardware (servers / desktops / printers) that best meets the customer’s needs.o Consulting technical forums and technical articles as part of my troubleshooting stepso General support and troubleshooting with mail related issues with Exchange Server 2007 / 2010 / 2013.o Looking after and maintaining servers running in a virtual environment using VMware and Hyper-V.o Maintenance and creation of users in Cisco call manager.o Implementing, monitoring and updating of antivirus software.o Setup and troubleshooting of Polycom video conferencing systems.o Installation and setup of new Cisco phones. This includes patching, troubleshooting and swapping out faulty phones.o Working out of hours when necessary and responding to emergency callouts.o Assist project engineers with network infrastructure changes and implementations o Office 365 support, troubleshooting and migrationo Troubleshooting LAN and WAN issueso Customer Documentation o Software Updateso Monitoring hardware and alert management using N-Ableo Assisting Service Desk in a Level 2 / Level 3 Capacity o Discussing and bouncing ideas and problems with other peers

o Part of my role was as a break fix engineer / customer onsite manager, supporting Origin’s customers on a desktop and server level. This was either done telephonically or during onsite visits. o Performed Windows server 2000 / 2003 and 2008 builds for upcoming projects or for new customers that have come on board.o Sitting in and sharing ideas during the project planning phase.o Supporting and advising staff on appropriate processes for technical issues.o Performing the onsite installations of new servers and the migration of users from their old domain to their new domain / server.o Liaising with 3rd party vendors for support and installation of their productso Researching hardware (servers / desktops / printers) that best meets Origin’s customer’s needs.o Consulting technical forums and technical articles as part of my troubleshooting stepso Specializing in mail related issue with Exchanger Server 2003 / 2007 and 2010.o Also specializing in gateway security products such as Mail and WebMarshal.o Looking after and maintaining servers running in a virtual environment using ESX and Hyper-V

o Offer first and second level technical support for the Marshal Suite of products and the products that they integrate with, including MailMarshal SMTP, MailMarshal For Exchange, WebMarshal and imMarshalo Write technical knowledge base articles for the Marshal / NetIQ website as well as populating the internal knowledge baseo Helping junior staff members with any problems that they may be experiencing and information sharing and problem solvingo Advising customers on the best place to install their Marshal products by examining the customer’s existing network setups and / or designing network infrastructures for new installations using MS Visio.