With over 20 years of customer service experience, allow me the opportunity to support you through the home buying or selling process. Your needs and goals will always be at the forefront every step of the way. I can not wait to meet you!

Store ManagerManaged Multi-Million dollar locations in both Cleveland & Columbus Markets. Currently located at the Tower City in Downtown Cleveland, OH driving goals and timelines with a team of 20 employeesManages staffing goals through proper hiring, training, and scheduling techniquesManages all ordering & Inventory metricsManages P&L by insuring that store controllable's are in line to maintain profitability each and every monthManages store events to help promote and drive sales with new product, which creates an amazing customer experience to drive repeat visitsIncreased store sales to exceed company expectations on average double digit sale's comp on average for the last 5 yearsImproved customer experience score by delivering amazing moments to the guests to drive repeat visitsIncreased customer loyalty and profitable sales through the increased usage of the Starbucks Rewards programFocused on lean thinking to ensure ease and high productivity for all partners.District Lead in multiple area's (P&L teachability, Drive Thru execution, Staffing & Training, Employee Development, Operations execution, etc.) with peer management team

Fully responsible for day to day operations located at Cleveland Hopkins Airport, while managing a leadership team of 6 Asst. Managers and 80 employeesMulti-unit management of dual brands at local market locations as wellManaged Multi-million dollar inventory while maintaining proper usage based on goals set by company and industry standardsSuccessfully managed financial objections of meeting payroll and budget goalsHeld all employees accountable for expectations, policies, and company objectives Enhanced and focused emphasis on customer service incentive program by proper training, observations and feedbackSuccessfully managed staffing goals through proper hiring, training, and scheduling Researched and developed new location opportunities for both Avis & Budget Brands in local marketsDeveloped and introduced lean thinking in regards to making service agents & sales representatives jobs easier and more efficient

• Merchandise current and new products to Plano grams.• Control department inventory with company database.• Train new employees on department products and customer service. • Create and maintain an effective business plan for department. • Control the front end of the store, including front lanes and customer service.• Train store staff on how to present margin enhancement products.• Responsible for daily deposits, employee schedules, and manager on duty functions. • Fast and efficient problem solving, to provide customer loyalty.• Conducted training and development of all margin enhancement products with all hourly employees.

• Worked as both new and used car salesperson.• Attended manufacture training courses and seminars to expand knowledge of current -product lines• Worked the 2002 Cleveland auto show representing Volkswagen of America.• Sold and maintained a strong knowledge of Volkswagen, Hyundai, Mazda, Suzuki, Kia, and Dodge new product lines.• Assist clients with buying process from introducing the client to the vehicle, explanation of features and benefits, followed by the sales closing process.• Kept close client/consultant relationship during follow up process.• Kept direct knowledge of inventory by working closely with management and use of company database.