Brett Ratner Email & Phone Number

Las Vegas, Nevada, United States

Successfully managed end-to-end operations encompassing Sales, Product Development, Marketing, and Personnel for a workforce of over 150 employees.Directed and optimized channel sales operations orchestrating revenue generation of up to $25 million annually.Strategically orchestrated the end-to-end process of system architecture planning, intricate design, and seamless implementation for white-label B2B SAAS Enterprise solutions to scale our cloud infrastructure to support a hosting and business management platform of 150,000+ SMB websites. Championed a streamlined organizational restructuring through adept Change Management techniques, fostering enhanced operational agility and performance optimization to realize a 28% reduction in personnel costs.Managed strategic partnership with Shop.com, a prominent player in the expansive realm of network marketing, resulting in synergistic B2B and B2C growth opportunities in North America, Central America, Europe and Asia. Implemented an affiliate marketing model with 3,000+ merchants worldwide to garner $10 million in annual sales.Executed accelerated development optimization through the integration of AI technologies, including leveraging ChatGPT, resulting in 18% reduction in man-hours per project.

Las Vegas, Nevada, United States

Seamlessly integrated web development and marketing tools with open-source solutions to reduce development costs by 34%.Allocated and meticulously tracked stakeholder responsibilities, ensuring punctual completion of crucial deliverables in alignment with strategic goals to launch a white-label web development platform that supports 150,000+ SMB concurrent users worldwide.Strategically executed comprehensive Market Research to discern best practices for proprietary software solutions, fostering innovative strategies.Streamlined workflows and improved operational efficiency by leading end-to-end project management of technology system implementations and integrations, including requirements gathering, budgeting, vendor evaluation matrices, stakeholder communications plans, data cleaning and migration plans, end-user documentation and training, and internal adoption programs.Crafted all-encompassing marketing decks, meticulously tailored to facilitate impactful software launches and strategic unveilings across diverse mediums, encompassing online platforms as well as large-scale in-person events at conventions and conferences attended by audiences exceeding 25,000 individuals.Engineered internal CRM tools and streamlined business processes to elevate client management and engagement. Devised Sales calendar wizard, streamlining sales support sessions and enhancing customer sales interactions achieving a 50% closing ratio. Constructed web design onboarding tools, facilitating streamlined capture of client specifications for bespoke projects leading to a 48% reduction in onboarding time.

Las Vegas, Nevada, United States

Strategically recruited, onboarded, and effectively managed a diverse team of over 100 multilingual Technical Support Agents in a dynamic 24/7 call center environment supporting B2B clients in North America, Central America, Europe and Asia in 4 different languages.Orchestrated and oversaw the management of an extensive team, including both internal and off-shore project managers, web designers, and developers, driving the creation of bespoke multilingual web solutions for global enterprises.Spearheaded the initiation and growth of a mission-critical off-shore development partnership, cultivating synergistic achievements in delivering state-of-the-art web design, dynamic eCommerce solutions, and innovative application development.Innovatively crafted and executed diverse CRM workflow tools to elevate both internal and external Customer Experience, ensuring streamlined operations and enhanced satisfaction.Pioneered the development and integration of Interactive Voice Response (IVR) systems, significantly expediting client onboarding and optimizing call and chat distribution for seamless interactions.

Los Angeles, California, United States

Effectively supervised and guided a dynamic team comprising over 75 Technical Support agents within a thriving call center setting.Led comprehensive training initiatives for the Technical Support staff, encompassing in-depth instruction on proprietary software and comprehensive insights into prevailing Internet trends and knowledge.Skillfully directed the seamless transition of operations from one branch to another, meticulously orchestrating the consolidation and relocation of personnel and resources for optimal operational efficiency.