Responsibilities: Provide administrative and technical support services for variousclients. Ability to work independently/remotely or onsite and complete projects on time.Notable projects:(Remote)-- Research and demo help desk/knowledgebase software that can be integratedinto a cloud-based software platform and make recommendations for best choice.Integrate selected software solution (Live Agent) into a secure cloud-based copyrightmanagement system (CODA Cloud).(Remote)-- Add knowledgebase articles to a help desk platform and set up and test allcross links from within each article.(Remote)--Evaluate and classify songs (description, genre, tempo, mood, artist) and entermetadata into a database that supports an online music licensing website(MusicFortress.com).(On-Site)-- Assist with the setup and management of local Esports tournament events. Set up/break down tournament setups, register participants, organize, seed, and maintain competitive brackets for each tournament within the event. Troubleshoot technical issues with both setups and broadcast (livestream) equipment. Maintain competitive environment and enforce all tournament rules, in order to complete each tournament in a timely fashion.

Responsibilities- Monitor and ensure successful completion of all Mainframe programs via IBM tools such as CA7/11 and TSO, Maintain all physical server hardware for all regions in the Data Center, Communicate and corroborate with programmers from all divisions to ensure swift and precise resolution to any abnormally terminated (Abended) programs, spearhead the commercial printing effort via TSO and physical labor. Assist in all Data Center upgrades and Mainframe updates.Accomplishments-Successfully installed and set up various critical hardware within the data center.Tier 2 Public Security clearance (formerly clearance 5b, requiring background checks, drug testing, fingerprinting, and an interview with a federal agent)Effectively communicated between all I.T. divisions to ensure up to 20,000 programs’ integrities daily.

Responsibilities-Forensically Wipe, Degauss, and Dispose of old company hard drives, assist in distribution and maintenance of firewall and antivirus software across all company workstations. Assist in creating Administrative scripts to streamline Security office procedures and processes.Accomplishments- Attained ‘Confidential’ Level Security Clearance (5A)Worked with the Enterprise Security Office team to properly dispose of over 4,000 obsolete Desktop and Laptop hard drives.Headed up a project that disposed of over 5,000 company data tapes that had become obsolete. Worked in conjunction with multiple company divisions, as well as the management of the Harrisburg Incinerator.