Executive operations manager with 20+ years of broad-based experience. Expertise in improving performance, exceeding quality and sales targets through improved business strategies, and leading high-performing, cross-functional, international teams. Demonstrated skill in bridging gaps between people, processes, and technology to improve productivity and mentoring and developing employees. Proven ability to negotiate contracts, devise and implement cost reduction strategies, and create financial reports. Experienced in financial reporting, cost reduction strategies, and project management. Proficient in MA Office and Project and Salesforce CRM.🔹 Key Skills ◾ Sales Management: ◾ Contract Negotiation: ◾ Client Relationship Management◾ Problem Solving Leadership ◾ Lean Six Sigma ◾ Strong Business Acumen🔹 Select Career Highlights• Implemented high-profile PaaS – print-as-a-service – solution with a North American customer. Implemented and exceeded annual customer’s results, expectations, and contract terms.• Achieved 96% contract renewal rate for Lexmark.• Maintained P&L responsibility for $20 million and maintained 55% gross margin across accounts, which was highest in region.• Represented sales organization in implementation of Salesforce CRM, including developing new processes, defining metrics, and testing design.• Started LexU to train new sales hires to achieve desired sales results, teaching them sales tools, selling skills, and processes needed to be successful. Achieved 30% improvement in time to revenue metric.• Achieved $500 million annual revenue contribution associated with RFP team project. Realized improved win rate to 38%.🔹 Areas of Expertise• Operations Management• Marketing• Sales Management and Education• Client Consulting• Project Management• Contract Negotiation & Renewal• Financial Reporting• Business Analysis• Cost Reduction Strategies• P&L Responsibility• Strategic Planning• Process Improvement• Implementation• Total Quality Management• Event Planning