Brett S. Email & Phone Number

Denver, Colorado, United States

· Performed all functions of Associate Mobile Core Engineer.· Recognized for outstanding performance and ability to collaborate with other internal teams and external vendors to drive expedient resolution of highly visible and customer-impactful issues.· Served as technical lead for issue isolation and identification, packet analysis, solution determination, and execution.· Leveraged full suite of interdisciplinary tools and resources to identify potential network instabilities and… Show more · Performed all functions of Associate Mobile Core Engineer.· Recognized for outstanding performance and ability to collaborate with other internal teams and external vendors to drive expedient resolution of highly visible and customer-impactful issues.· Served as technical lead for issue isolation and identification, packet analysis, solution determination, and execution.· Leveraged full suite of interdisciplinary tools and resources to identify potential network instabilities and solutions.· Organized and hosted inter and intra-team training on various tools and technologies, including Nokia WNG, Netscout nGeniusOne, and Netscout Business Analytics.· Managed various aspects of new network element integrations, including alarming and visibility, KPI refinement, and performance forecasting.· Participated in process improvement initiatives using Continuous Improvement Model.· Wrote articles for wide distribution amongst various departments explaining emerging technologies and upcoming initiatives. Show less

Schaumburg, Il

· Performed planning, design, engineering, development, and implementation of key infrastructure technologies on enterprise customer-facing network.· Provided subject matter expertise for elements in multiple domains of network, including LTE EPC (SGW, PGW, PCRF, HSS), 1x-EVDO (AAA, PDSN, HA), VMTT/VVM, SMS/MMS, OTA, and SIM-OTA/eSIM provisioning.· Responsible for full operational ownership of aforementioned network elements, from physical hardware support at datacenter locations to… Show more · Performed planning, design, engineering, development, and implementation of key infrastructure technologies on enterprise customer-facing network.· Provided subject matter expertise for elements in multiple domains of network, including LTE EPC (SGW, PGW, PCRF, HSS), 1x-EVDO (AAA, PDSN, HA), VMTT/VVM, SMS/MMS, OTA, and SIM-OTA/eSIM provisioning.· Responsible for full operational ownership of aforementioned network elements, from physical hardware support at datacenter locations to application layer support.· Managed effective issue identification and resolution process for customer-servicing issue and crisis resolution in 24x7 on-call rotation environment.· Performed analysis of network and system response to identify tuning recommendations and improve performance. Show less

Schaumburg, Il

· Performed all functions of Tier 1 Technician· Served as Shift Lead for National Network Operations Center to oversee all alarm monitoring, ticket tracking, and service outage handling of nationwide 5 million subscriber network.· Identified knowledge gaps and opportunities to streamline processes, developed documentation for new policies and procedures.· Coordinated outage response for major network events including identification of issue, timely response, and engagement of… Show more · Performed all functions of Tier 1 Technician· Served as Shift Lead for National Network Operations Center to oversee all alarm monitoring, ticket tracking, and service outage handling of nationwide 5 million subscriber network.· Identified knowledge gaps and opportunities to streamline processes, developed documentation for new policies and procedures.· Coordinated outage response for major network events including identification of issue, timely response, and engagement of vendors, LECs, and US Cellular groups.· Assisted with development, testing, and rollout of VoLTE IMS network including user testing and trouble documentation/resolution, packet capture, and packet analysis.· Performed training of new associates within the NNOC. Show less

Schaumburg, Il

· Minimized network down time through effective monitoring, triage, and troubleshooting of wireless and data equipment in a 24x7x365 NOC environment.· Performed proactive monitoring of SS7, CDMA RAN, LTE EUTRAN, IMS, Core Network, and WAN services to identify and resolve potential issues prior to customer impact.· Monitored network alarms via Netcool, performed ticket management and documentation via Remedy.· Coordinated field personnel and various US Cellular departments to assist… Show more · Minimized network down time through effective monitoring, triage, and troubleshooting of wireless and data equipment in a 24x7x365 NOC environment.· Performed proactive monitoring of SS7, CDMA RAN, LTE EUTRAN, IMS, Core Network, and WAN services to identify and resolve potential issues prior to customer impact.· Monitored network alarms via Netcool, performed ticket management and documentation via Remedy.· Coordinated field personnel and various US Cellular departments to assist with service restoration.· Interfaced and with outside service providers and performed T1/Ethernet circuit testing to drive repair and restoration of services in accordance with SLA. Show less

Waukesha, Wisconsin

· Utilized a wide variety of tools and systems to provide efficient resolutions for customer issues ranging from voice/SMS/data outages to general education and device setup· Proactively identified emerging network outages by communicating across teams, collecting examples, and recognizing trends to be reported to NOC· Assisted with training of new Technical Support associates to lay a solid foundation for future success· Recognized by peers and leaders as a resource for all… Show more · Utilized a wide variety of tools and systems to provide efficient resolutions for customer issues ranging from voice/SMS/data outages to general education and device setup· Proactively identified emerging network outages by communicating across teams, collecting examples, and recognizing trends to be reported to NOC· Assisted with training of new Technical Support associates to lay a solid foundation for future success· Recognized by peers and leaders as a resource for all technical related issues due to in-depth knowledge of tools, wireless systems, network infrastructure and equipment. Show less