Brett S. Email & Phone Number

Denver, Colorado, United States

· Performed all functions of Associate Mobile Core Engineer.· Recognized for outstanding performance and ability to collaborate with other internal teams and external vendors to drive expedient resolution of highly visible and customer-impactful issues.· Served as technical lead for issue isolation and identification, packet analysis, solution.

Schaumburg, IL

· Performed planning, design, engineering, development, and implementation of key infrastructure technologies on enterprise customer-facing network.· Provided subject matter expertise for elements in multiple domains of network, including LTE EPC (SGW, PGW, PCRF, HSS), 1x-EVDO (AAA, PDSN, HA), VMTT/VVM, SMS/MMS, OTA, and SIM-OTA/eSIM provisioning.·.

Schaumburg, IL

· Performed all functions of Tier 1 Technician· Served as Shift Lead for National Network Operations Center to oversee all alarm monitoring, ticket tracking, and service outage handling of nationwide 5 million subscriber network.· Identified knowledge gaps and opportunities to streamline processes, developed documentation for new policies and procedures.·.

Schaumburg, IL

· Minimized network down time through effective monitoring, triage, and troubleshooting of wireless and data equipment in a 24x7x365 NOC environment.· Performed proactive monitoring of SS7, CDMA RAN, LTE EUTRAN, IMS, Core Network, and WAN services to identify and resolve potential issues prior to customer impact.· Monitored network alarms via Netcool.

Waukesha, Wisconsin

· Utilized a wide variety of tools and systems to provide efficient resolutions for customer issues ranging from voice/SMS/data outages to general education and device setup· Proactively identified emerging network outages by communicating across teams, collecting examples, and recognizing trends to be reported to NOC· Assisted with training of new.