Brett Stoll Email & Phone Number

Cincinnati, OH, US

Jacksonville, FL, US

• Engage within the Partner and SMB space to drive continuous improvement projects that impact across the organization
• Work with internal stakeholders to ensure that new products and functionality are operational prior to launch
• Leading Future Leadership Development Program

Jacksonville, FL, US

• Implemented Automation and Self Service Tools
• Decreased Project Timelines, Increased Quality and Customer Satisfaction
• Increased FTE Efficiency and Capacity
• Continued Improvement to Meet Client Need and Simplify Resource Responsibilities
• Partner Across Internal and External Teams to increase proactive approach to support future initiatives
• Lead WorldPay Operations Future Leadership Development Program

Cincinnati, Ohio, US

• Implemented Automation and Self Service Tools
• Decreased Project Timelines, Increased Quality and Customer Satisfaction
• Increased FTE Efficiency and Capacity
• Continued Improvement to Meet Client Need and Simplify Resource Responsibilities
• Partner Across Internal and External Teams to increase proactive approach to support future initiatives
• Lead WorldPay Operations Future Leadership Development Program

• Lead Tier 2 Implementations teamn
• Drove 48% decrease in average project time 2016 v 2017
• Continued 20% decrease in average project time 2017 v 2018
• Lead both remote and onsite employees
• Built out metric based standards and goals for team and individuals through use of access database
• Served as Interim Leader of Certifications team

• Manage implementation of large scale, high revenue ($250K - $1MM+) generating projects for new and existing Fortune 500 clients across multiple product offerings
• Built and maintained strong internal and external relationships that were leveraged to deliver superior results.
• Team lead for EMV and Vantiv Security Products, assisting with scoping and solution support of new clients and products additions
• Serving as mentor and lead trainer for new members
• Serving in a mentor position for new hire team members

• Manage implementation of large scale, high revenue ($250K - $1MM+) generating projects for new and existing Fortune 500 clients across multiple product offerings
• Built and maintained strong internal and external relationships that were leveraged to deliver superior results.
• Subject manner expert for EMV and Vantiv Security Products, including implementation process improvement
• Serving in a mentor position for new hire team members

• Coordinated and managed all aspects of large scale, high revenue ($250K - $1MM+) generating projects for new and existing Fortune 500 clients focused on new implementations and modifications to their electronic payment.
• Built and maintained strong internal and external relationships that were leveraged to deliver superior results.

Atlanta, GA, US

• Responsible for coordinating new packaging and product forecasts
• Coordinate sampling efforts for multiple brands across the region
• Manage the Point of Sale process from order quantity to arrival at distribution centers
• Coordinate across multiple work groups and customer groups to manage product and packaging launches
• Assist in coordination of monthly and trimester commercial plans and sales communications.

• Guide individual entrepreneurs to start new business, nonprofits and social enterprises.
• Counsel entrepreneurs through the process of developing a business plan, sales strategy and preparation for investor presentation.

• In-Team Manager role on interim basis involving successfully mentoring team members to high achievement levelsCustomer Service Claims Specialist: Multi-Line Insurance RepresentativeResponsible for complete one-on-one.
• Established client relationship and coordinated with repair locations, attorneys and medical providers to handle claims from inception to completion. Balancing customer need with protecting company interest
• Named to process improvement team charged with responsibility for defining the customer and employee experience. Improved quarterly metric from” does not meet” to consistent “meet” result
• Achieved “exceed expectations” rating 2007, 2008, 2009; awarded performance bonus 2008, 2009, 2010

Mba, Business

Bs, Sport Management