Brett Stoll Email & Phone Number

Cincinnati, Oh, Us

Jacksonville, Fl, Us

• Engage within the Partner and SMB space to drive continuous improvement projects that impact across the organization • Work with internal stakeholders to ensure that new products and functionality are operational prior to launch• Leading Future Leadership Development Program

Jacksonville, Fl, Us

• Implemented Automation and Self Service Tools• Decreased Project Timelines, Increased Quality and Customer Satisfaction• Increased FTE Efficiency and Capacity• Continued Improvement to Meet Client Need and Simplify Resource Responsibilities• Partner Across Internal and External Teams to increase proactive approach to support future initiatives• Lead WorldPay Operations Future Leadership Development Program

Cincinnati, Ohio, Us

• Implemented Automation and Self Service Tools• Decreased Project Timelines, Increased Quality and Customer Satisfaction• Increased FTE Efficiency and Capacity• Continued Improvement to Meet Client Need and Simplify Resource Responsibilities• Partner Across Internal and External Teams to increase proactive approach to support future initiatives• Lead WorldPay Operations Future Leadership Development Program

• Lead Tier 2 Implementations teamn• Drove 48% decrease in average project time 2016 v 2017• Continued 20% decrease in average project time 2017 v 2018• Lead both remote and onsite employees• Built out metric based standards and goals for team and individuals through use of access database• Served as Interim Leader of Certifications team• Created documentation that lead to better up front project handling Creating less issues and better customer experience throughout the project

• Manage implementation of large scale, high revenue ($250K - $1MM+) generating projects for new and existing Fortune 500 clients across multiple product offerings• Built and maintained strong internal and external relationships that were leveraged to deliver superior results.• Team lead for EMV and Vantiv Security Products, assisting with scoping and solution support of new clients and products additions• Serving as mentor and lead trainer for new members•Serving in a mentor position for new hire team members

• Manage implementation of large scale, high revenue ($250K - $1MM+) generating projects for new and existing Fortune 500 clients across multiple product offerings• Built and maintained strong internal and external relationships that were leveraged to deliver superior results.• Subject manner expert for EMV and Vantiv Security Products, including implementation process improvement• Serving in a mentor position for new hire team members

• Coordinated and managed all aspects of large scale, high revenue ($250K - $1MM+) generating projects for new and existing Fortune 500 clients focused on new implementations and modifications to their electronic payment processing environments. This included work with internal and client IT teams, sales and relationship management, as well as support groups.• Built and maintained strong internal and external relationships that were leveraged to deliver superior results.

Atlanta, Ga, Us

•Responsible for coordinating new packaging and product forecasts•Coordinate sampling efforts for multiple brands across the region•Manage the Point of Sale process from order quantity to arrival at distribution centers•Coordinate across multiple work groups and customer groups to manage product and packaging launches•Assist in coordination of monthly and trimester commercial plans and sales communications.

• Guide individual entrepreneurs to start new business, nonprofits and social enterprises. • Counsel entrepreneurs through the process of developing a business plan, sales strategy and preparation for investor presentation.

In-Team Manager role on interim basis involving successfully mentoring team members to high achievement levelsCustomer Service Claims Specialist: Multi-Line Insurance RepresentativeResponsible for complete one-on-one claims management• Established client relationship and coordinated with repair locations, attorneys and medical providers to handle claims from inception to completion. Balancing customer need with protecting company interest• Named to process improvement team charged with responsibility for defining the customer and employee experience. Improved quarterly metric from” does not meet” to consistent “meet” result • Achieved “exceed expectations” rating 2007, 2008, 2009; awarded performance bonus 2008, 2009, 2010

Mba, Business

Bs, Sport Management