Lead the configuration, maintenance, and operation of IT infrastructure, including VMware/ESXI 6.0/6.5/6.7, NetApp OnTap 9.91P6 NAS running Unified Manager 9.7, Veeam Backup and Replication 11a, Logistyx ADSI Ship-IT shipping software, Transaction Manager EDI, Power-BI system, Windows Server VM builds and configurations, and Active Directory and all related systems. Ensure optimal operational efficiency and minimal disruptions for the $125M global technology company with locations in Europe, Asia, Australia, Canada and the USA.► Systems Monitoring & Management: Reduced issues, saved time, and improved device management by implementing Connectwise Automate RMM system with automated server and workstation windows-security and 3rd-party patching system (Connectwise Automate), as well as APEX SQL Monitor system for SQL Databases.► Security Improvements: Strengthened system security by implementing Appriver Cipherpost Pro email encryption system and RBAC into Active Directory for role-based security over explicit user-based security.► System Upgrades & Development: Orchestrated integral upgrades with minimal disruptions to productivity, including transitioning legacy NetApp Unified Manager from 6.1 to 9.7, Quickbooks Pro 2011 to 2019, and Altigen VOIP phone system from legacy system to latest VM-based version. Directed the successful integration of TrueCommerce Transaction Manager EDI system with Everest ERP system. Coordinated NetApp hardware refreshment from EOL hardware to currently supported equipment and latest generation firmware and software in conjunction with NetApp support. ► Storage Administration: Maximized storage efficiency by leading the recovery of 30Tb of space in collaboration with NetApp support. Implemented TigerBridge offsite D/R data replication system to create cloud-based D/R repository backups of Veeam VM backup files.

Primary administrator for IT network procedures. Govern all facets of network infrastructure (Dell PowerConnect/Cisco 3750X/2960X Switches), created schematic diagram depicting physical/logical structuring. Oversee maintenance of technical environment and ImageRight electronic document management system. Coordinated/regulated office relocation, emphasizing on transference and spin-up of all IT equipment, systems, and services. ► System Development: Managed numerous critical network upgrades by transitioning server (physical to virtual VMWare), phone (Legacy ESI digital PBX to ShoreTel VoIP), AntiVirus (Legacy Kaspersky to CylancePROTECT), software (Microsoft Office 2003 to 2016), and email (Microsoft Exchange 2003 to 2010) systems.► Security Assurance: Coordinate and monitor SonicWALL Security Appliances, Firewalls, VPNs and Cisco ASA-To-SonicWALL VPNs on numerous T-1 data lines. Regulate security policies (network, software, hardware) and offsite disaster recovery location.► Technical Support: Assisted users with IT support levels 1-3 (TrackIT, ReadyDesk), track network server performance (WhatsUp Gold, SolarWinds Orion, Scrutinizer).

Developed itemized schematic diagrams of PBX telecom and network infrastructures through comprehensive analysis and complete documentation of physical/logical structuring. Outlined and controlled 3Com Switch interconnection infrastructure. Spearheaded management of Qumas eDoc compliance validated electronic document management system, Exchange 2003 email system, and database/server/desktop environments.► Network Administration: Managed VPN infrastructure, internal phone system, and telecom/WAN accounts. Primary point of contact for service providers/vendors.► Security Management: Monitored WatchGuard firewalls on multiple T-1 data lines and network/software/hardware security policies. Implemented Honeywell Access Systems Win-PAK internal building security/access system. ► Technical Support: Administered levels 1-3 IT support, maintained observation of network server performance, uptime and, availability (ActiveXperts, Advanced Host Monitor).