Brett Unger Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee

- Track and report on key metrics across Amazon’s Transportation network.- Build strong working relationships with vendors, suppliers, businesses and internal peers.- Tender/ dispatch shipments to vendors on an ongoing basis to deliver value add services to our providers and delivery stations across the Amazon network.- Engage with internal and external business teams and stakeholders to identify opportunities to improve performance and service.- Support cross-functional projects.- Assist with the development and maintenance of project/program documentation (including status reports and reviews.

Chicago, Illinois

- Serves as a primary contact and resource for clients seeking information, assistance or recommendations; has a thorough understanding of all key services.- Leads the local team of Customer Service Representatives in all aspects of daily center operations, scheduling, customer needs, and company initiatives.- Owns the customer journey from touring the prospect, leading the client move in process, and servicing the clients with their needs.- Assists manager with touring prospects and brokers to showcase the center in an effort to increase the client base and increase sales revenue.- Contributes to the overall revenue of the centre by identifying opportunities and actively up-selling/cross- selling Regus products and services.- Assists manager in producing referral business from a portfolio of local accounts, partnerships and neighboring businesses with a clear focus on generation of business revenue streams across all products locally and across the entire Regus network.- Proactively leverages marketing tools to drive local brand awareness: daily Craigslist postings, online directories, local networking events, and local association partnerships. Manages the center billing and A/R process, ensuring P&L accuracy and that the billing process is followed. Ensures that all daily service charges are captured and billed appropriately.- With the assistance of the manager, supports hiring and training and development of new Team Members.

-Act as a key point of contact for clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression. - Serve as a primary resource in assisting clients within the centre; whether showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks. -Provide that “wow” factor to our clients by taking pride in continually keeping the centre “show ready” by ensuring the business lounge/cafe, conference rooms, show - Contribute to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services. - Ensures that all daily service charges are captured and entered into the POS (billing system) on a daily basis.

- Receive and respond to customer requests for product information, product availability, pricing, order status, billing questions, return goods, loaner tools, and program recommended products.- Initiate contact with suppliers gathering information as required for product line changes, customer requests, and new programs.- Interact with authorized suppliers when technical data or answers are needed for customers.- Obtain incoming Phone, Fax and Web orders from customers and enter into CMS database.

United States

- Communicated with an average of 30 customers daily over phone and email, quoting, providing product info, entering orders, and addressing service issues.- Worked with nation-wide vendor base to satisfy customer questions and concerns.- Placed over 200 orders while growing and strengthening the company’s customer base.- Updated the clearance list, and product information, providing customers with a better understanding of what the company can offer.

Appleton, Wi

- Corresponded with an average of 15 customers daily, effectively conveying product knowledge, asking questions to determine customer needs, up selling, and closing the sale.- Generated more than $150,000 in sales selling shoes and other soft-line products.- Convinced numerous customers to join the Scheels Visa awards program through program benefits explanation and analysis.

Appleton

- Coordinated numerous marketing events which included one expo and two parade homes giving potential buyers a insight to what the company offers- Designed Wrote a daily blog that not only gave customers home improvement ideas, but also drove traffic into the companies website- Managed social networking sites daily and updated three monthly newsletters