•Published live web content to all of Colonial Life’s and Unum’s content managed websites.•Assisted business areas with preparing and developing content for web distribution. •Troubleshoot design and layout problems using HTML and CSS.•Educated and informed key business stakeholders and contributors on processes, improvements, and solutions.•Provided editorial oversight to ensure content complies with corporate brand standards, style guidelines, and legal and compliance directives.•Analyzed and established integrity of CMS content workflow; Audit implementation via Sitecore.•Utilized Google Analytics for analysis of user engagement and website traffic metrics to drive improvement.•Managed all incoming website content; Reviewed over 300 pieces of content per month.•Edited, sourced and designed images via Adobe Illustrator and Getty Images.•Collaborated with marketing and design teams to develop site content, layout and style.•Directed content of website through research and integration of data from other departments, including Marketing and Communications departments.•Streamlined functions by developing and implementing processes and task management ticket systems.•Website maintenance for multi-faceted branches of the Unum Group.•Identified and eliminated website bugs to improve user experience.•Created and implemented taxonomies for grouping and tagging content.

*2011 ASPIRE conference nominee, 2012 ASPIRE conference attendee*Responsible for training agents and plan administrators on online services/billing Create training and marketing 1-pagers, presentations, and update existing presentationsServed as primary presenter for New Sales Manager SchoolsCreate/document Policies and Procedures for team rolesTechnical liaison for troubleshooting and best practicesAdministered and maintained website membershipResearch, collect, and present key metrics and volumesSubject matter expert for website update requirements and improvements through partnerships with IT and Internet Marketing through User Experience best practices Served on the Great Ideas Committee as well as a number of projects(First Bill Audit- Yellow Belt) where I helped steer and implement new processes and proceduresPerform testing and documenting for ColonialConnect apps(Ez Administration and Security Admin) and more recently the Extranet Project for the PA website updateServed as primary presenter for Account Services customer Tours as well as Learn the BusinessPrimary representative for new CCH(HRAnswers Now) website update transition, communication and educationPerform email work distribution and process streamlining through automated rules creation and identification of common trends Completed Yellow Belt training.*August 2012 - project pending

National Phone TeamServiced multiple, multi-state accountsProcessed service requests and billing updatesCoordinated agent/plan administrator/billing resolution interactionsMet team and department goals and measures for speed of answer, premium resolution, quality, and customer service

Marketed, booked, coordinated, and photographed various eventsDesigned and maintained websiteEdited, prepped for presentation, and further marketed completed photographs by way of Adobe software, presentation tools, website and other channels of social networkingWorked successfully with demanding clients and on-the-fly deadlines and client needs

Researched and resolved bill payment discrepancies for customers enrolled in Wachovia Online Banking Bill Payment ServiceInteracted with vendors, customers, and 3rd partiesHandled incoming phone and email inquiries

Geo-Systems Design & TestingOverseer for quality control and construction code and specificationsTested for foundation soil density/compaction/moisture through mathematical equations and use of job specific tools and lab equipment

Colonial Life/AccustaffFiled, sorted and entered data for small claimsAwarded twice for hard work and devotion and granted a 3 month extension beyond the contracted 6 months