Web System Analyst 3
San Francisco, California, Us
Provided technical support for web systems environments using diagnostic tools to troubleshoot complex web software and related firewall, database and hardware problems to maintain, restore or improve service quality and availability.Installed, configured, and maintained IBM WebSphere Application Server and WebSphere MQ Participated in on call rotation for all applications and systems which includes after hours break/fix support, code deployments, troubleshooting, networking changes and environment migrations and DR validation exercises.Installed, configured, troubleshot and upgraded Foglight 5.5 / 5.5.8, Cartridge and FGLAM, and Autosys. Worked with new hires and contractors on processes, applications, environments and systems as well as acting as the first point of contact for questions and issues. Created custom shell scripts & profiles to ease new hires into a complex environment.