Project Coordinator & Analyst Ii - Technical Operations Center
Worked in a 365 day a year NOC environment, providing theatre staff with frontend technicalsupport of their networked devices (projectors, sound equipment, servers/switches, theatremanagement software) over the phone, through email, and utilizing a ticketing system toresolve and escalate issues to meet SLA requirementsDesigned, tested and deployed a custom desktop/server image exclusive to AMC, as part of atechnology upgrade program for AMC’s acquisition of 200 Carmike… Show more Worked in a 365 day a year NOC environment, providing theatre staff with frontend technicalsupport of their networked devices (projectors, sound equipment, servers/switches, theatremanagement software) over the phone, through email, and utilizing a ticketing system toresolve and escalate issues to meet SLA requirementsDesigned, tested and deployed a custom desktop/server image exclusive to AMC, as part of atechnology upgrade program for AMC’s acquisition of 200 Carmike theatres, the formersecond largest theatre chain in the nationQA’d, certified, and deployed new theatre management software (Arts Alliance) across theentire AMC circuit of 700 theatres Show less