Brett Willett Email & Phone Number

Perham, Mn

SALES & BUSINESS DEVELOPMENT-Develop and implement an effective marketing strategy to increase sales and maximize profits by evaluating potential of client base, developing new accounts and increase revenue of existing accounts through telemarketing and outside sales activities-Maintain communication with established clients to ensure successful business development and to promote client and employee retention through exemplary customer service-Conduct client service/public… Show more SALES & BUSINESS DEVELOPMENT-Develop and implement an effective marketing strategy to increase sales and maximize profits by evaluating potential of client base, developing new accounts and increase revenue of existing accounts through telemarketing and outside sales activities-Maintain communication with established clients to ensure successful business development and to promote client and employee retention through exemplary customer service-Conduct client service/public relations calls to established clients, maintain excellent business relationships, and promote client retention. (10 hours per week)-Develop and implement an effective recruiting strategy to ensure the availability of qualified flexible/full time employees in order to meet current and anticipated needs-Market available field employees to prospective and existing clients. (5-10 hours per week)OPERATIONAL/FINANCIAL MANAGEMENT-Communicate and coordinate the various aspects of branch operations required to ensure compliance (Worker’s Compensation, Unemployment, Human Resources, Legal, WOT, etc.)-Financial management of branch operations (budgeting, forecasting, monthly P&L review, credit and collections, etc.)-Implement, monitor and comply with company programs/initiatives-Maintain complete and accurate documentation of all branch activities-Participate in local professional, business and civic organizations to enhance personal development and to promote company recognitionSTAFF MANAGEMENT-Develop effective recruiting strategies to identify qualified candidates for internal staff positions-Develop a fully operational and qualified staff by hiring and training employees according to established company guidelines-Identify developmental/career opportunities to ensure staff retention-Coach and counsel associates on behavioral and performance issues, document and take corrective action as necessary-Conduct annual staff performance reviews-Conduct regular staff meetings Show less

Greater Minneapolis-St. Paul Area

EMPLOYEE MANAGEMENT-Managed a team of 15 logistic service representatives (LSR) including performance management, recruitment, hiring, training, coaching and development-Managed service quality and efficiency through daily observations, monitoring of exception / performance reports and follow up coachingLOGISTICS OPERATIONS-Ensured accuracy and ongoing system maintenance of route, client, and variable stop data-Performed LSR route observations to ensure compliance with… Show more EMPLOYEE MANAGEMENT-Managed a team of 15 logistic service representatives (LSR) including performance management, recruitment, hiring, training, coaching and development-Managed service quality and efficiency through daily observations, monitoring of exception / performance reports and follow up coachingLOGISTICS OPERATIONS-Ensured accuracy and ongoing system maintenance of route, client, and variable stop data-Performed LSR route observations to ensure compliance with safety, client and operational procedures, to identify improvement opportunities-Maintained a clean, safe work environment and ensure compliance with company’s vehicle safety policy-Reviewed daily vehicle inspection checklists, coordinated repairs and maintenance with vendors on a fleet of 12 company vehicles-Assisted operations team with projects to improve operational efficiency and service qualityFINANCIAL ANALYSIS-Managed a $1.2M+ annual budget -Performed all client billing financial analysis and partner to find cost savings opportunities-Eliminated 6% of overall expenses by analyzing and removing non-essential componentsCUSTOMER SERVICE-Maintained positive client relationships through regular communication and prompt resolution of service exceptions-Lead quarterly client meetings reviewing results and discuss current initiatives Show less

Greater Minneapolis-St. Paul Area

EMPLOYEE ENGAGEMENT- Motivated team members in company sponsored sales initiatives and programs, leading to sales in the top 20 stores in the region - Trained and supervised approximately 15 employees on customer service, customer engagement and selling products resulting in a team effortSTORE OPERATIONS- Managed multiple departments within the store including photo, cosmetics, pharmacy- Established successful relationships with vendors to achieve maximum… Show more EMPLOYEE ENGAGEMENT- Motivated team members in company sponsored sales initiatives and programs, leading to sales in the top 20 stores in the region - Trained and supervised approximately 15 employees on customer service, customer engagement and selling products resulting in a team effortSTORE OPERATIONS- Managed multiple departments within the store including photo, cosmetics, pharmacy- Established successful relationships with vendors to achieve maximum sales- Monitored inventory on expiring consumables to ensure the store was accurately ordering these productsPROFIT/LOSS- Increased comparative sales trends by 20-30% through merchandising, organizing promotional events and improving customer service- Increased gross profit by merchandising private brand products in key locations- Ordered and maintained the high volume, consumable area of the store keeping outs at a minimal Show less

Greater Denver Area

TRAINING- Managed the photo department in 37 stores within two districts that covered Colorado, Wyoming and Idaho- Effectively trained store managers and employees on all company sponsored photo rollouts to ensure training compliance- Executed corporate photo plans to all stores and teamed up with managers to ensure follow through in their photo departmentsCORPORATE INITIATIVES- Drove photo sales up to 10% of all store sales through setting weekly goals and company… Show more TRAINING- Managed the photo department in 37 stores within two districts that covered Colorado, Wyoming and Idaho- Effectively trained store managers and employees on all company sponsored photo rollouts to ensure training compliance- Executed corporate photo plans to all stores and teamed up with managers to ensure follow through in their photo departmentsCORPORATE INITIATIVES- Drove photo sales up to 10% of all store sales through setting weekly goals and company initiatives- Successfully recruited qualified photo personnel which resulted in a decrease in turnover in the districts’ photo departments by 25% in a one year span - Analyzed competitor pricing by shopping the competition, thus summarizing information and ideas gathered in a concise recap for management- Responsible for escalating photo machine problems to vendors to ensure minimal downtime to stores- Facilitated meetings with the data technical repair team to proactively share ideas, problems, and resolutions, resulting in fewer machine downtime minutes Show less

Greater Denver Area

-Managed employees on a daily basis -Analyzed profit and loss reports -Filled prescriptions and managed workflow in the pharmacy-Engaged employees with daily tasks and assignments-Provided customer service-Managed vendors -Performed resets and revisions within store departments

Waterbury, Ct

-Developed daily lists of potential customers to call and sell products offered. -Called on current customers to upsell other products that would benefit them.-Inspected customers homes and notified them with current problems they were facing. Sold customers on products that would benefit them from future problems.