Aside from managing a staff of 40 employees and growing, I also managed inventory, purchasing, tracking, sales goals, and bonus targets, as well as the general day-to-day matters for my branch.As a Store Manager, I support and motivate my employees to perform at their highest while staying in compliance with the DOH and internally approved Standard Operating Procedures.An important part of my job is to communicate effectively with all levels of the organization to implement and maintain store goals, protocols, policies, and procedures in accordance with company standards, maximize the SEE philosophy (Speed, Efficiency, Empathy), while maintaining the “yes” mentality.KEY DUTIES AND RESPONSIBILITIES:- Maintain the highest level of presentation, customer service, & compassion to all patients- Plan and implement strategies to drive service standards & attract new customers- Coordinate daily customer service operations (ex - sales processes, orders and payments)- Perform monthly, quarterly & annual sales reviews & provide suggestions for improvement to the Area Manager- Create reports, analyze & interpret retail data, such as revenues, expenses & competition- Conduct regular audits to ensure the store is functionable & presentable- Review, maintain & update all departmental SOP’s & assure that any changes are communicated to employees & the most recent SOP versions are available- Evaluate employee performance & identify hiring & training needs- Supervise & motivate staff to perform their best- Coach & support new & existing Patient Consultants- Monitor retail operating costs, budgets & resources- Monitor & maintain inventory- Communicate with clients & evaluate their needs- Analyze consumer behavior & adjust product positioning, handle complaints from patients- Research emerging products & use information to update the store’s merchandise- Schedule & analyze employee work times to ensure the store has adequate coverage daily

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