Brett Shaw Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

-Called 40-60 clients per day, keeping a detailed log of call activity on a client database-Used sales and interpersonal skills to convince clients to utilize our company’s job coaching services-Scheduled clients for meetings with coaches on Google Sheets and Outlook Calender -Maintained consistent, timely, and professional communication via email with.

• Prepared electronic media on flash drives and SD cards for all 1290 voting precincts in Chicago
• Remotely assisted with troubleshooting techniques to resolve technical issues at voting sites
• Performed repetitive data entry and proofreading tasks which required meticulous attention to detail
• Set up computer equipment at various employees’ desks and explained operating instructions

Chicago, Illinois, United States

• Managed a staff of 20 team members at a retail grocery store/café
• Built strong working relationships with employees through check-ins and mutual exchange of feedback
• Submitted biweekly payroll for hourly employees using UKG management software
• Created financial reports on Excel to recap sales, labor, and expenses
• Identified trends from reports, hypothesized explanations, and executed plans for improvement
• Monitored inventory levels of store materials and conservatively placed orders to minimize spending

Chicago, Illinois, United States

• Assigned positions, scheduled breaks, and delegated tasks to shift sizes of two to six employees
• Maintained product quality and service standards by training staff and upholding expectations
• Motivated team by having a positive attitude and expressing my appreciation for their work
• Executed high attention to detail in store cleanliness and visual merchandising to increase sales
• Created solutions for problems in the store when established procedures were insufficient
• Trained six new shift leads who each went on to drive our team further toward success

Chicago, Illinois, United States

- Provided friendly service and created meaningful connections with customers- Listened attentively to customer requests and resolved issues if service was unsatisfactory

Madison, Wisconsin, United States

- Succeeded in a fast-paced environment at the highest volume store in the district- Adhered to company rules and procedures to ensure consistent and efficient service- Frequently appointed to train new employees due to my capabilities as a barista and educator

Iowa City, Iowa Area

• Produced a weekend-long, non-profit comedy festival featuring 50 local and national acts
• Raised $5,000 for local charities through ticket sales, submission fees, and recruiting donors
• Marketed festival through social media ads, flyers, contact with press, and promotional events

Iowa City, Iowa Area

• Led two study groups of 10 freshmen enrolled in Chemistry I that met for 1 hour twice a week
• Incorporated difficult course material into engaging activities and the creation of useful study tools
• Listened to student needs by collecting frequent feedback and changing procedures accordingly

Iowa City, Iowa, United States

Iowa City, Iowa Area

• Created original and funny content relating to student life
• Met weekly post quota of 3 Instagram posts and 9 tweets
• Brainstormed content with other contributors during weekly meetings

Iowa City, Iowa Area

• Produced several comedy events for the University ranging from 100 to 1,000 attendees
• Managed a budget of $70,000 to book comedians, venues, and transportation
• Led teams of 15+ event workers to act as ushers, stage crew, talent hospitality, and security

Iowa City, Iowa Area

-Wrote two to four stories a week covering local and national news-Ran my own television review column-Extensively covered week long arts festival in Iowa City