Brevan Jorgenson Email & Phone Number

San Francisco, California, United States

As a Technical Instructional Designer, I had the opportunity to author comprehensive product documentation, facilitate training sessions, and provide exceptional customer support. My key responsibilities included:- Authored comprehensive enterprise SaaS product documentation: I took ownership of creating in-depth documentation, ensuring that it was clear, concise, and accessible to both technical and non-technical users. By meticulously documenting features, functionalities, and workflows, I helped users maximize the product's value.- Facilitated technical product training sessions for international enterprise clients: I had the privilege of leading engaging training sessions for international enterprise clients. By leveraging my expertise and subject matter knowledge, I delivered hands-on training sessions that empowered clients to utilize our SaaS product effectively.- Presented new hire orientation product training to cohorts: I played a pivotal role in onboarding new hires by conducting comprehensive product training sessions. By tailoring the content to meet the specific needs of each cohort, I effectively equipped over 100 employees with the knowledge and skills required to succeed in their roles.- Demonstrated expertise in utilizing Camtasia, Snagit, and the SkyPrep LMS to develop engaging multimedia content for e-learning courses: I leveraged my multimedia skills to create captivating e-learning courses. Using tools like Camtasia and Snaggit and managing content through the SkyPrep LMS, I developed interactive and visually appealing training materials that enhanced the learning experience.In this role, I combined my technical writing expertise, training facilitation skills, and passion for delivering exceptional customer support to help drive the success of the enterprise SaaS product.

Omaha, Nebraska, United States

As an Instructional Technology Specialist, I had the opportunity to administer enterprise SaaS products to over 15,000 users, work closely with senior executives, build end-user solutions through product integrations, and train others on instructional design best practices. My key responsibilities included:- Administering enterprise SaaS products for over 15,000 users: I was responsible for answering support tickets, conducting product training, escalating bugs to our SaaS rep, administering accounts, and setting product usage policies.- Working closely with senior executive leadership: I was frequently called upon by senior leadership to run high-stakes events, assess technical solutions, and troubleshoot complex issues from discovery to solution implementation.- Building end-user solutions through product integrations: I utilized my technical and product knowledge to build customized software solutions including a Qualtrics LTI, a Canvas LMS find and replace tool, and a breakout room reservation system.- Inform, educate, train, and implement instructional design best practices within a broad range of higher education courses: I utilized my adept training skills to engage in one-on-one consultations with faculty members, empowering them with the necessary tools to foster and sustain continuous enhancements in their respective courses.In this role, I combined my technical knowledge, instructional design experience, and passion for delivering exceptional customer service to help drive the success of a broad range of multi-modal higher education courses.

Omaha, Nebraska, United States

- Supervised a team of undergraduate and graduate student workers, providing guidance and support to ensure efficient operations and high-quality service delivery.- Collaborated closely with research teams, providing technical expertise and support to optimize data collection processes and enhance research outcomes.- Offered technical support to students, faculty, staff, and guests, addressing hardware and software issues promptly and effectively to maintain a productive learning and working environment.- Conducted extensive research to identify optimal hardware and software technologies, resulting in informed recommendations for purchase and installation.- Implemented and maintained various hardware and software technologies, ensuring their smooth functioning and compatibility with organizational requirements.- Demonstrated exceptional problem-solving skills, promptly resolving technical issues and minimizing disruptions during high-stakes events.

Omaha, Nebraska, United States

As the Lead Lab Consultant, I was responsible for interviewing, hiring, and training lab consultants to ensure efficient operations and exceptional service delivery. I effectively managed lab consultant timesheets, ensuring accurate record-keeping and smooth workflow management.One of my key responsibilities was overseeing equipment checkout, ensuring that students, staff, and faculty had access to the necessary technology resources. I facilitated small group recordings, ensuring high-quality audiovisual (AV) production and capturing valuable content for research and educational purposes.In addition, I provided comprehensive technical support to students, staff, and faculty, addressing and resolving technology-related problems promptly and effectively. My expertise and troubleshooting skills allowed me to assist with a wide range of issues, enhancing user experience and productivity.I also took charge of planning and executing events with and without AV support. This involved coordinating logistics, setting up equipment, and ensuring seamless AV integration for successful presentations and engaging experiences.Furthermore, I played a pivotal role in scheduling and managing study rooms, optimizing their availability, and creating a conducive environment for students' academic pursuits.Through my multifaceted role, I consistently demonstrated a customer-centric approach, fostering positive relationships with stakeholders and contributing to the overall success of the college.

Omaha, Nebraska, United States

As a Healthcare Simulation Intern, I played a vital role in advancing medical education and improving patient care. With expertise in setting up and participating in simulations, facilitating training sessions, and leveraging social media platforms, I contributed to the success of the simulation lab and engaged with diverse stakeholders.In my role, I was responsible for assisting in designing and delivering interactive simulations that replicated real-life medical scenarios. By meticulously setting up simulations, I provided students with immersive learning experiences, enabling them to practice various techniques in a controlled environment. My dedication to ensuring accuracy and attention to detail have played a significant role in the success of these simulations.Playing the role of a standardized patient, I consistently provided realistic and standardized interactions for medical students. This helped them develop critical communication and clinical skills, fostering their ability to deliver patient-centered care. My commitment to professionalism and authenticity has earned me positive feedback from students and faculty.Additionally, I spearheaded creating and managing social media pages for the simulation lab. Through strategic content creation, community engagement, and effective branding, I successfully increased the lab's online visibility, fostering collaborations and attracting prospective students and partners.Furthermore, I had the opportunity to present to potential donors, showcasing the impactful work of the simulation lab and highlighting the value of investing in medical education. By effectively communicating the lab's mission, achievements, and future goals, I cultivated relationships and secured valuable support to enhance the lab's capabilities further.

Omaha, Nebraska, United States

As a Program Assistant at the UNMC Career Academy, I had the privilege of playing a vital role in introducing students to a broad range of medical careers and fostering their passion for the healthcare field.In this role, I developed and implemented engaging and educational activities that allowed campers to explore various medical professions. I facilitated interactive sessions, workshops, and hands-on simulations, providing campers with practical insights into healthcare career options.I worked closely with a team of dedicated professionals to create a supportive and inclusive camp environment. We designed and executed team-building exercises, leadership development activities, and group discussions to foster collaboration, empathy, and communication skills among campers.Safety and well-being were paramount at our camp, and I diligently ensured the implementation of health and safety protocols. I conducted regular risk assessments, maintained accurate records, and proactively addressed concerns to create a secure environment for all participants.I witnessed campers' personal growth and passion for healthcare flourish during my tenure. I played a significant role in shaping the next generation of medical professionals by fostering their curiosity, inspiring their aspirations, and nurturing their talents.Through my dedication, enthusiasm, and ability to connect with campers, I contributed to the camp's mission of encouraging exploration and instilling a sense of purpose in medicine.

Master Of Science In Education, Leadership In Instructional Technology, 4.0

Activities and Societies: Phi Kappa Phi Honors SocietyAs a graduate of the Master of Science in Leadership in Instructional Technology.

Bachelor Of Science (Bs), Information Technology Innovation

Activities and Societies: Thompson Learning Community Student and Peer Mentor Scholarships: AIM Institute Achiever Scholarship McMillan.

Bachelor Of Multidisciplinary Studies, Management Information Systems

Bachelor of Multidisciplinary Studies (BMS) in Management Information Systems (MIS) I immersed myself in various technology-focused.