Brewster Smith Email & Phone Number

Cebu, Central Visayas, Philippines

Region VII - Central Visayas, Philippines

- Responsible for the day-to-day account management and operational functions, driving operational metrics and efficiencies, ensuring concerns are managed in a timely manner to improve client satisfaction.

Las Vegas, Nevada Area

- Oversee sales and operations projects, for both Marketing and Design departments. Engaged in project planning, procurement, and execution. Assumed the role of Senior Sales Manager and reached out to business owners/directors, performing cost-benefit and needs analysis of their existing business models to provide value on services offered.

Region VII - Central Visayas, Philippines

- Responsible for the department's day-to-day operations and performance, ensuring all our clients are well taken care of. The Enterprise department handles medium to large-scale businesses which include Real Estate, Construction and Roofing Industries, Food Chains, and Consumer/Retail Brands.

Region VII - Central Visayas, Philippines

- Reached out to business owners to gather content and instructions to help create a website that meets their business objectives and generates leads. I also provide insights on search engine optimization, email marketing, social media marketing, and online audience impact.

Region VII - Central Visayas, Philippines

- Gathered client information to arrange and facilitate travel itineraries through Apollo GDS (Global Distribution System), ensuring everything is properly coordinated within the client's preferences.

Region VII - Central Visayas, Philippines

- Managed a team to achieve a common goal which included training, motivating, recognizing, rewarding, and coaching. I also performed supplemental tasks that were supportive to the account’s growth.

Region VII - Central Visayas, Philippines

- Performed thorough analysis of client survey returns, gathered data on customer behavior, categorized negative causes, and provided a comprehensive action plan for improvement and growth.

Region VII - Central Visayas, Philippines

- Evaluated interactions, pinpointed opportunities, and presented recommendations to help improve client experience. I also participated in internal and external calibration sessions with other center partners to ensure quality guidelines are aligned.

Region VII - Central Visayas, Philippines

- Addressed client concerns and questions about the account’s products and services, help them make a buying decision, and guide them through the checkout process.