Brewster Smith Email and Phone Number
Experienced Performance Lead in Sales and Operations, with a demonstrated history of working in the information technology and services industry for a combined 11 years. Experience in Leadership, People Management, Project Coordination, Coaching, Quality Assurance, and Customer Experience Excellence.
Isuporta
View- Website:
- isuporta.com
- Employees:
- 8
-
Sourcing ManagerIsuporta Feb 2021 - PresentCebu, Central Visayas, Philippines
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Client Relations ManagerOpus Global Solutions, Inc. Feb 2019 - PresentRegion Vii - Central Visayas, Philippines- Responsible for the day-to-day account management and operational functions, driving operational metrics and efficiencies, ensuring concerns are managed in a timely manner to improve client satisfaction. -
Sales And Project CoordinatorTangerine Creative Agency Jul 2018 - Feb 2019Las Vegas, Nevada Area- Oversee sales and operations projects, for both Marketing and Design departments. Engaged in project planning, procurement, and execution. Assumed the role of Senior Sales Manager and reached out to business owners/directors, performing cost-benefit and needs analysis of their existing business models to provide value on services offered. -
Operations Performance Lead | Enterprise TeamMopro Oct 2017 - Jul 2018Region Vii - Central Visayas, Philippines- Responsible for the department's day-to-day operations and performance, ensuring all our clients are well taken care of. The Enterprise department handles medium to large-scale businesses which include Real Estate, Construction and Roofing Industries, Food Chains, and Consumer/Retail Brands. -
Senior Digital Marketing CoordinatorMopro Mar 2017 - Sep 2017Region Vii - Central Visayas, Philippines- Reached out to business owners to gather content and instructions to help create a website that meets their business objectives and generates leads. I also provide insights on search engine optimization, email marketing, social media marketing, and online audience impact.
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Travel ExpertAsap Tickets Oct 2016 - Mar 2017Region Vii - Central Visayas, Philippines- Gathered client information to arrange and facilitate travel itineraries through Apollo GDS (Global Distribution System), ensuring everything is properly coordinated within the client's preferences. -
Operations SupervisorQualfon Oct 2014 - Aug 2016Region Vii - Central Visayas, Philippines- Managed a team to achieve a common goal which included training, motivating, recognizing, rewarding, and coaching. I also performed supplemental tasks that were supportive to the account’s growth. -
Customer Experience AnalystQualfon Nov 2013 - Oct 2014Region Vii - Central Visayas, Philippines- Performed thorough analysis of client survey returns, gathered data on customer behavior, categorized negative causes, and provided a comprehensive action plan for improvement and growth.
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Quality AnalystQualfon May 2013 - Oct 2013Region Vii - Central Visayas, Philippines- Evaluated interactions, pinpointed opportunities, and presented recommendations to help improve client experience. I also participated in internal and external calibration sessions with other center partners to ensure quality guidelines are aligned.
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Customer Support SpecialistQualfon Feb 2012 - Apr 2013Region Vii - Central Visayas, Philippines- Addressed client concerns and questions about the account’s products and services, help them make a buying decision, and guide them through the checkout process.
Brewster Smith Education Details
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Web Page, Digital/Multimedia And Information Resources Design
Frequently Asked Questions about Brewster Smith
What company does Brewster Smith work for?
Brewster Smith works for Isuporta
What is Brewster Smith's role at the current company?
Brewster Smith's current role is Leadership is not about power, it's about service..
What schools did Brewster Smith attend?
Brewster Smith attended Ama University.
Who are Brewster Smith's colleagues?
Brewster Smith's colleagues are Meco Joey Carbonera, Diane Loranas, Mary Jane Bateo, Ma. Arlene Losorata, Hannah Mae Castro, John Kimber Ravina, Mary Jane Bateo.
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