•Benefits Coordinator: Assist employees learn about benefits, manage enrollment, terminations, COBRA, mid year election changes, and employee troubleshooting for Medical, Dental, Vision, Life, AD & D, STD, & LTD. Monitor all bills related to benefits to check for accuracy and coverage. Manages and tracks all FMLA request and Personal leaves. Manages all employee Medical Personnel files. •Facilities Manager: Responsible for all building related risk management issues, such as maintaining the safety of the buildings, parking lots, and sidewalks by making sure the necessary repairs and code upgrade requirements are implemented as required by the Commonwealth, the County, or the borough. Works directly with a third party property management company to meet responsibilities. •Maintenance supervisor: supervise two maintenance personnel (at one point 4), Help them manage their time and continue to improve processes to streamline agency needs. Recruiting and hiring of staff as needed. •Transportation Manager: manage fleet of company vehicles that are currently sectioned into two different pools of cars. Oversee transportation coordinator, helps troubleshoot car maintenance problems, runs driving records. •Receive and log all agency payments. •Assist with malpractice insurance process for Employed doctors. •Work with Profit Sharing & TDA: Educate employees on their options under retirement savings. Provide information and return forms to appropriate person. •Worker's Compensation: Educate, submits, and monitors all claims. •Unemployment Comp: Complete any paperwork that comes in for unemployment returning within the appropriate time frame. Provide any documentation that is needed. •Receives facility mail and facilitate where it needs to go. •Employment verification as needed•Meets with outside vendors & walk ins. •Oversight of outside vendors that may be working on property. •Heads Facilities/Safety Committee•Works directly with COO, CFO, and CEO.

• Supported adults living with severe and persistent mental illness.• Completed weekly, semiannual, bi annual and yearly paperwork to keep client charts current. • Worked with clients to identify strengths, barriers, and supports to help create goal plans to promote recovery and wellness. • Provided flexibility to support special needs, crisis management, wellness, etc as needed.• Provided support and resources to clients to obtain and manage benefits, finances, housing, employment, supports (formal and informal), and activities of daily living to encourage the highest quality of life for each individual.• Actively supported clients to identify community connections to build a support network outside of the treatment team as a mean to encourage recovery. • Attended weekly supervision. Provided weekly supervision in the absence of supervisor to support and advise staff while they supported their clients. • Attended different meetings within the agency, at the county office, or in the community to discuss process improvements with agency staff, county office staff, insurance representatives, and or other social service agency staff to ensure client recovery and wellness.* Recruiting and Hiring of direct care support staff as needed.

• Worked in Data Entry to input insurance enrollments, terminations, additions, and changes into the system as requested by paper applications. (Work was distributed in various sized batches).• Contacted applicants directly or spoke with their employers to clarify information as needed. • Handed in paper applications upon completion to be verified by Quality Assurance Dept. • Made any corrections in the system that was requested by Quality Assurance Dept.• Worked with a separate process from Batch work to enter newborns into the system for the 30 day coverage period. (Information was entered off a list that was provided by supervisor). • Worked on the Customer Service Mainframe (separate from Batch work) to retrieve request from members.• Corrected and/or changed any request retrieved on the customer service mainframe within the required timeframe (varied).

• Provided Customer Service from beginning to end.• During supervisory shifts was responsible to maintain customer satisfaction and resolve any conflicts.• Ensure proper shift coverage.• Walk through and record items in Red Book (temperatures of various hot and cold compartments).• Ensure responsibilities are met by all staff. • Ran reports from computer system, counted registers, and verified that money matched daily sales recorded in system and money in safe. Prepared money for deposit into bank.• Covered as waitress, Fountain (ice cream), or cook as needed or as scheduled.