Brenden H. Email & Phone Number

Clearwater, Fl, Us

Clearwater, Fl, Us

Work alongside the Customer Success Managers and Sales Representatives to provide customer support for software issues and technical issue resolution. Also assist the customers and/or end-users with troubleshooting issues related to onboarding, the use of the platform and other general KSAT console problems.Responsibilities:- Consult with the organization’s customers or end-users regarding the implementation and configuration of KMSAT console to modify it to suit the customer’s needs- Resolve customer inquiries by using the tools provided to service the customer quickly, efficiently and thoroughly- Document problems accurately and succinctly in the appropriate support tools provided.- Work in conjunction with the Product team to provide feedback or other information needed to enhance KMSAT console - Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements- Work collaboratively with CSM team to quickly resolve customer’s issues- Investigate and document technical issues and communicate any trends or patterns to the Research & Development team - Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests heavily focused on the KMSAT console- Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of the KMSAT console- Investigate and document issue reports and communicate findings to development team or clients as required- Present technical walkthroughs to customers- Work with the sales reps and CSMs to give demonstrations of the KMSAT console to the customers and/or end-users- Attend prospect and customer meetings, supporting the KMSAT sales teams as the KMSAT subject matter expert- Discuss best practices on how to use the KMSAT console to customers and/or end-users- Provide training to other team members on the KMSAT console

Clearwater, Fl, Us

● Consult with the organization’s customers or end-usersregarding the implementation and configuration of KnowBe4’sproducts to modify it to suit the customer’s needs● Test and configure KnowBe4’s products and modify it so that itcould function in each customer’s unique environment● Work in conjunction with the Product team to providefeedback or other information needed to enhance KnowBe4’sproducts● Consult with customers for new product ideas andenhancements related to the KMSAT console● Communicate directly with clients or end-users to gatherdetails as needed to fully define issues or new requirements● Work collaboratively with CSM team to quickly resolvecustomer’s issues● Investigate and document technical issues and communicateany trends or patterns to the Research & Development team● Monitor the ticketing queue to prioritize, allocate and ensuretimely resolution of issue reports and change requests● Apply troubleshooting and problem-solving skills to guide andassist the end-user community on issues related to design,development and deployment of KnowBe4 products● Investigate and document issue reports and communicatefindings to development team or clients as required● Present technical walk throughs to customers● Work with the sales reps and CSMs to give demonstrations ofthe KMSAT console to the customers and/or end-users● Train customers and end-users on how to best use our trainingplatform including the discussion of best practices to fullydeploy the training to its employees● Attend prospect and customer meetings, supporting the salesteam as a KMSAT console subject matter expert● Work in conjunction with the Product team to providefeedback or other information needed to enhance KnowBe4’sproducts by consulting with customers for new product ideasand enhancements related to the KMSAT console

Boca Raton, Florida, Us

My primary responsibilities in this job role were as a technical designer, I bridged the gap between creative designers and game developers (programmers). In addition to leading and mentoring junior tech designers, my responsibilities included creating and animating game visuals such as symbols, characters, backgrounds, visual effects, and typography and implementing them into the game by writing game configuration code. I was also responsible for creating and optimizing sprite sheets for efficiency and quick load times. In addition, I localized game strings for over 30 languages. My additional role as a Creative Marketing Designer was to facilitate proper asset alignment into markets by closely collaborating with overseas partners such as China, Japan, and UK. In this role, I managed multiple servers and databases, designed specs for new computers that we used in-house and supported my IT director with networking issues. Moreover, I had effectively controlled company servers used in production process by maintaining servers up to date with latest patches on a regular basis. I held responsibility for streamlining workflows by automating certain internal workflow approaches and providing feedback to higher-ups.Some of my prominent achievements for this role are mentioned below:• Worked on IT systems and databases and managed company servers utilized in our production process, by routinely keeping servers up to date with latest patches, automating certain internal approaches to out workflows and providing feedback to higher ups on how to improve our workflows• Worked closely with Director of IT on the best approach to share assets between 3 different studios across the country• Worked with overseas clients such as China/Japan/UK • Marketing and technical related Assets for 40+ products shipped into the market by using proprietary and Adobe products to deliver high quality assets for each game and assets for Conventions and Award shows

Redmond, Wa, Us

In this job role, I successfully created video game Halo 5: Guardians in a proprietary game engine by 343 Industries. I was very efficient at leading effective tools and custom scripts management for in-house game engine. I knew the ways of delivering Forge Engine by working on a proprietary game engine, while allowing players to create own levels for multiplayer play.My prominent contributions for this role:• Owned responsibility for leading BVT Tools developer for a year.• Ensured completion of prescribed tasks prior to set timeline by overseeing team of BVT tools developers.

Kirkland, Wa, Us

As a game tools developer, I developed the video game Shadows of Mordor through utilization of Monolith Productions' proprietary game engine. I utilized strong analytical skills to test game's compatibility with various PC specifications.My only contribution for this role is mentioned below:• Contributed to design and upkeep of the game and technical design work

Redmond, Washington, Us

During this tenure, I carried out in-depth testing of hardware and software from an end-user perspective. I used to support a pilot program with Microsoft Employees to test devices at home using in-house software. I was efficient testing Xbox One's functionality in relation to Kinect software by ensuring its proper functioning without errors.

Cyber Defense Professional Certificate, Cyber/Computer Forensics And Counterterrorism

Digital Animation And Visual Effects

High School Diploma