Bryan Hayes Email & Phone Number

Columbus, Ohio, US

Columbus, Ohio, US

In this role, I:- Lead three individual product teams: Order Management, Transaction and Data & Analytics, three of the first product teams implemented at Bath & Body Works. With these teams, I own and drive the vision and roadmap for these aspects of Bath & Body Works Direct, a $2b a year ecommerce site in the top 10 of food and personal care platforms..

Columbus, Ohio, US

In this role, I:- Established the OMS Technology Manager role within Bath and Body Works Digital, developing an entirely new structure and process for the management of the OMS platform within BBW Digital’- Owned the relationship between BBW and their 3rd Party OMS provider, Radial, working closely with their leadership on product roadmaps, feature.

Atlanta, Georgia, US

In this role, I:- Led and developed a team of Sr. Business/Data Analysts, being responsible for both the day to day responsibilities of coaching, training and counseling employees, as well as for the long term development and growth of both the Operations team and its individual contributors- Established and defined strategic and operational goals and.

Atlanta, Georgia, US

• In this role, I:
• Served as Subject Matter Expert and product owner for the business side of homedepot.com Order Management Operations and Analytics
• Facilitated and manage the relationship between Order Management Business and IT Ops, providing leadership in areas where compromise and collaboration are key while enhancing communication, teamwork and relationship.
• Handled project management for Order Management System optimizations and fixes
• Provided in-depth analytics reporting and research for the Order Management group as a whole, including (but not limited to) dashboards, monitoring, ad-hoc reporting as well as presentations and recommendations to.
• Worked closely with business partners and outside vendors from numerous teams and organizations to ensure simpatico relationships with synergistic benefits for all partiesDuring my tenure in this role, THD has seen.

Basking Ridge, NJ, US

• During this role, I:
• Specialized in data mining, reporting, monitoring, and analysis in the areas of: advertising campaign planning and effectiveness; identifying exploitable areas of opportunity and growth; metrics analysis; and.
• Was responsible for several multimillion dollar campaigns utilizing third party consumer insights as well as localized network data to properly pinpoint and target markets and segments effectively
• Worked in a Big Data environment utilizing multiple reporting tools and programs such as Tableau and Teradata/Oracle databases to deliver dynamic results and reporting
• Created dashboards and GUIs in numerous formats by using data learning models based on R via Alteryx; these dashboards contributed to monitoring sales and marketing trends, presenting actionable data to executive.

Basking Ridge, NJ, US

• Served as lead analyst and project manager for development of all new projects under subscriber reconciliation and provisioning, as well as leading performance testing and monitoring initiatives
• Helped to design, test, implement and support a fully redesigned subscriber reconciliation process for over 30 legacy wireless protocols and products, working with IT development teams, QA testing groups and the.
• Designed reconciliation and provisioning logic and processes for the initial deployment of Machine to Machine (M2M/IoT) projects at Verizon, assisting to ensure the successful launch and implementation of a product.
• Followed PMO disciplines, leading cross functional meetings and routinely delivering status reports and project outlines to executive leadership

Basking Ridge, NJ, US

As Revenue Assurance Analyst, facilitated reconciliation of all subscribers on 10 network elements on a monthly basis; prepared, reviewed and acted on monthly trends related to subscriber reconciliation; audited all exception data to prevent revenue leakage or subscriber impact; and worked with internal teams and external vendors to research, root cause.

Basking Ridge, NJ, US

As a Data Sales Consultant, I supported two districts of 12 total retail stores with over 100 sales consultants in assisting to drive data product sales, to maximize data service knowledge, and in adoption of new data service related technology by the existing customer base. During this time, I assisted 11 of the 12 stores in the migration from Alltel to.

Little Rock, AR, US

• Under minimal supervision supported seven retail locations and nearly 70 wireless consultants in efforts to both increase data sales and to increase data product knowledge through coaching, leadership, and training
• Helped propel a smart phone percentage increase from 20% to 46% and a Gross Data Per Opportunity increase from $16.73 to $24.75 during tenure
• Worked with several representatives of data device manufacturers (RIM, HTC) to develop and execute market wide contests to increase data sales Implemented training courses for both wireless consultants and customers.
• Created knowledge tools that were used as a resource throughout the company