Bart Rende Petersen Email & Phone Number

Drachten, Friesland, Netherlands

In this role within the Innovation & Development department of Philips DA, I am responsible for the Solution Development, Launch, Phase-Out and Software Development processes. These are End-to-End process were cross functional alignment is key. Involved departments are e.g. I&D, Marketing, Design, Product Qaulity and Manufacturing. Activities whitin this role are:- Continuous improvement of the processes and their deliverables- Deployment across global I&D site and different businesses- Ensuring our central Quality Management System contains the latest process flows and documentation- Design of PLM change management processes in SAP, ahead of transition to SAP- Coordinating I&D communication plan for company wide transition to SAP

Amsterdam, North Holland, Netherlands

This role, next to my position of Quality System Manager, is part of the central Horizon transformation team, which brings more focus to growth opportunities across the organization. Wave is the IT application to create visibility on the ongoing initiatives and to track the progress. I am responsible for:- Technical support, managing system improvements and organizing the weekly Change Control Board- Functional support for end-users- User management and system integrity- Setup and maintenance of training curriculum- Development of dashboards within Wave

Amsterdam Area, Netherlands

A role in the central process management team of Signify:- System administrator of the Philips Lighting process management tool (Quality System)- Coordinator of process change request workflow- Process architect for Risk & Compliance and Real Estate domains- Leading standardization projects for job, compliance, IT application, Key Performance Indicator and location catalogues.- Building online process management community within the company- Using Excel to do process analysis and creating monthly reports.

Amsterdam Area, Netherlands

A role in the central process management team of Philips Lighting:- System administrator of the Philips Lighting process management tool (Quality System)- Coordinator of process change request workflow- Process architect for Risk & Compliance and Real Estate domains- Leading standardization projects for job, compliance, IT application, Key Performance Indicator and location catalogues.- Building online process management community within the company- Using Excel to do process analysis and creating monthly reports.

Amsterdam Area, Netherlands

A role which is part of the Centre of Excellence team (±23 people). Within this position I have the following responsibilites:- Registering change requests for the process framework- Following up with compliance and process stakeholders in regards to the change requests- Organising and chairing change review meetings- End2End best practice assessment- Creating awareness for End2End best practices

Amersfoort

This position is within the B2B customer service team (10 people) of FrieslandCampina's cheese department. Responsible for industry customers all around Europe.- Processing order contracts and orders- Creation of invoices and credit notes- Complaint handling- Following up on queries from customers- Improving processes- Daily contact with other departments like Sales, Accounts Receivables, Transport Planning, QA and production plants.- SAP modules: General Ledger, Accounts Payable, Accounts Receivables, Quality Management, Sales & Distribution

Amersfoort

This temporary role is within the customer service team (12 people) of FrieslandCampina's cheese department and comprises the following responsibilities:- Processing orders- Creation of invoices and credit notes- Complaint handling- Solving outstanding issues- Daily contact with other departments like Sales, Accounts Receivables, Transport Planning and QA- SAP modules: General Ledger, Accounts Payable, Accounts Receivables, Quality Management, Sales & Distribution

Amersfoort

The role is within the customer service team (12 people) of FrieslandCampina's cheese department and comprises the following responsibilities:- Daily interaction with UK retail customers, e.g. Tesco, Arla, Sainsbury's and Aldi- Processing orders in accordance to sales forecasts- Creation of invoices and credit notes- Chasing unpaid invoices- Complaint handling- Improving processes- Daily contact with other departments like Sales, Accounts Receivables, Transport Planning and QA- Part of a project group within the whole department to increase employee engagement- SAP modules: General Ledger, Accounts Payable, Accounts Receivables, Quality Management, Sales & Distribution

Prague

A leadership role within AB InBev's B2B customer service team, which is responsible for answering queries in regards to bookkeeping, finance and contracts. Responsibilities included:- Receiving queries from customers and suppliers from Holland, Belgium, France, Luxembourg, Germany and United Kingdom- Coaching a team of 12 members of various nationalities- Recruitment- Competency reviews- Team and individual target setting- Increase employee engagement- Initiating process improvements- Ensure team compliance with global company guidelines- Customer1 ticketing system expert: supporting, implementation, training- Owner on customer satisfaction within the office of 320 people- Managing the monthly and half yearly customer satisfaction surveys- SAP implementation within the team- Setting up consumer contact centre for export countries- SAP modules: General Ledger, Accounts Payable, Accounts Receivables

Prague

A senior role within a team of 8 members, which is responsible for answering queries in regards to bookkeeping, finance and contracts. - Providing resolutions to queries from customers and suppliers from Holland, Belgium and United Kingdom- Managing the team on a process level, e.g. management of workload and treating escalations- Training new team members- Actively improving processes together with the back office (e.g. Collections, MasterData, Invoicing, Accounts Payables, Accounts Receivables)- Customer1 ticketing system expert: supporting, implementation, training- Implementation of updated version of Customer1's online self-service tool- SAP modules: General Ledger, Accounts Payable, Accounts Receivables

Prague

A role within a team of 8 members, which is responsible for answering queries in regards to bookkeeping, finance and contracts.- Providing resolutions to queries from customers and suppliers from Holland and Belgium- Owner with the team in regards to process documentation and back-up matrix- Escalating unusual recurring issues- SAP modules: General Ledger, Accounts Payable, Accounts Receivables

Cape Town Area, South Africa

Cape Town Area, South Africa

Engel & Völkers Cape Town, Atlantic Seaboard

Mpd, Property And Development

- Main subjects: property finance, sustainable development, planning, asset & facility management, urban design, property investment.

Bba, Real Estate

- Main subjects: economics, management, law, business administration, construction, property finance, property investment. - Internship.