Brittany Castaneda Email & Phone Number

Deliver high-quality customer support across phone, chat, email, and social media channels.Address customer inquiries regarding product details, order tracking, returns, and exchanges, ensuring customer satisfaction.Proactively resolve issues and identify solutions to improve customer experience.Efficiently manage multiple communication channels in a fast-paced, startup environment.Consistently meet or exceed key performance metrics, such as CSAT, retention rates, and response times.Leverage platforms like Shopify, Zendesk, and Gorgias for customer interactions and support processes.Build long-term relationships with customers, turning potential issues into positive experiences.

Los Angeles County, California, United States

This position consist of managing accounts, task management, claims and sales processing. Provided best in class customer service support to resellers and large volume fulfillment centers.Assess and communicate the needs and strategies for maximizing shippingrevenue for clients.Track customer support issues and shipping volumes for large existingcustomers.Escalate and help resolve ongoing service concerns that affect customersatisfaction and engagement.

Los Angeles, California, United States

Working as a Brand Ambassador/Product Specialist on site for various companies, includingbut not limited to: Nintendo, HP, Ford, PS4, White Claw, Celsius, etc.Working closely with sales and marketing staff to conceptualize marketingcampaigns and strategies.Educating customers, retailers, and distributors about our products.Representing the company at product launches, events, and trade shows.

Los Angeles, California, United States

Maintain a level of service in a professional, friendly, warm and engagingmanner in order to exceed guests expectations.Interact with guests, answering questions, giving direction and makingdetailed reservations or recommendations.Ensure expertise of events and services, along with knowledge of localsites, destinations, events and venues

Los Angeles County, California, United States

Product development - creating mock ups in photoshop, communicatingwith manufacturing to conceptualize designsSocial media marketing, creating content for the website and instagram.Admin Work - data entry, Mailchimp updates, File OrganizationCreative Team for reviewing any Magazine Print is thoroughly reviewed forerrors and corrections before sending.