Provide strategic consulting services to non profits, small businesses and banks.

Responsible for building and implementing simplified pricing strategies that are competitive, deliver client value, easier banking experience and grow market share. Designed a pricing program strategy that includes framework, value proposition, business model, new pricing tool, performance measurements and reporting. Program lead for new TMS bundle which requires strong collaboration with the Enterprise to build end to end strategy, risk management to accelerate the completion of program. Strategic advisor to key Lines of Businesses to design and deploy strategies that are competitive in the market and drive Treasury Management revenue growth.

Designed and successfully deployed the Treasury Management Exception Pricing program to meet executive leadership priorities to reduce exception pricing, grow revenue, and fee income. Program framework included change management strategy, creation and adoption of new pricing policy, pricing desk, operations, processes, tools, training, risk management and performance reporting. Built strong relationships with Treasury Management , Line of Business, Operations, Risk Management and Marketing to successfully deploy the program resulting in a culture change for pricing discipline to deliver client value and grow Treasury Management revenue.

Strategic and transformational change management leader that built and manage the customer experience organization for the Business Banking segment. Responsibilities include a strategic road map and execution plan to create a customer centric culture, key performance metrics, customer experience training, voice of the customer and data driven programs to positively impact customer loyalty, customer retention, revenue growth, team member engagement and Omni channel experiences.

Successfully led five states through nine Wachovia/WF merger events focused on integrating Business Banking customer, team member and organization into the Wells Fargo sales, service, credit and operation model. Developed and deployed strategies to increase team member effectiveness in growing revenue , retaining customers, managing risk and providing exceptional customer experience.

Effectively led customer facing and virtual relationship management channels to achieve customer experience, sales, risk, operations and portfolio management objectives.