Brianna Rivers-Roberts Email & Phone Number

Hayward Ca

Hayward, Ca

Livermore, Ca

Assist patients with questions on their claims. Assist insurance companies’ Customer Service in understanding the billing further assisting the patients. Assist in reprocessing claims to insurance companies. Correct patient statements to prevent incorrect billing to patients. Take payment information. Reroute emails to the Patient Account Representatives to assist in following up with patients and working callbacks. Ensure all necessary follow up with the patient is done in a timely and efficient manner by each representative that assists on an account. Respond to voicemails left during closed hours. Take escalated calls as needed. Assist the Supervisor in making decisions on actions taken on escalated accounts. Filling out the CFRT to document and track escalations and complaints. Train new representatives in the proper protocol and scripting whilst on the phones. Manage and respond to the emailed questions and concerns through the billing email- MyBilling; including escalations and rerouting emails to the correct department.

Livermore, Ca

Handle inquiries from inbound calls, handle escalated calls regarding insurance and claims. Assist fellow employees with questions regarding insurance and claims. Assist patients in updating new information regarding insurance, physician, or personal demographics. Provide status updates on orders, insurance authorizations, and insurance payments. Take payment information. Assist in billing questions and concerns. Find root of problems and assist in a timely resolution for both the patient and the company. Ensure all necessary follow up with the patient is done in a timely and efficient manner. Manage and respond to the emailed questions and concerns through the billing email- MyBilling; including escalations and rerouting emails to the correct department.

Livermore, Ca

Provide assistance to patients regarding their benefits, claims, and supplies. Resubmitted claims for reprocessing. Provided and received benefit authorization. Explain benefits and Statements of Benefits to help patients further understand their coverage. Work on Claims and Benefits Callbacks for patient contact. Work on conflict resolution to prevent patient escalation for benefits, claims, and supplies.