Bri Tomas Email & Phone Number

Irvine, California, United States

Canton, Ohio, United States

Mission Viejo, California, United States

Achievements:2019 WGASC Championships Regional AA Silver Medalists2021 CSBC Championships High AuxiliaryPrepared high school student groups for competitions with routines, exercise regimens, and instructions on specific techniques while also incorporating skills for self-discipline, respect for one another and strong work ethicReceived certifications and training through many local school districts to ensure students are under safe and proper supervision

Aliso Viejo, California, United States

Achievements:2017 WGASC Championships Scholastic A Silver Medalists

Irvine, California, United States

Visual merchandising, back of house operations, overnight inventory, as well as providing support and services to guests

United States

Evaluated 30-40% of the Customer Support Representative team’s quality performance each weekDelivered week-over-week quality data reports and recommendations to key stakeholdersFacilitated weekly grading calibrations to align with Customer Support Managers and peer analystsConsistently improved and problem-solved gaps in SOPs, macros, and brand mechanic best practicesLed monthly meetings with new hires to introduce and educate them on ClickUp’s CX quality standardsLed bi-weekly liaison syncs with Customer Support Managers to discuss quality trends, representative performance, and areas of opportunityConsistently assisted in refining and upholding the company brand voice, mechanic standards, Quality Excellence OKRs, and CX standards

United States

San Jose, California

Achievements:2016 DCI Championships Open Class Silver Medalists2017 DCI Championships Open Class Gold Medalists2018 DCI Championships Open Class Gold Medalists2019 DCI Western Championships Open Class Silver Medalists2022 DCI Championships Open Class Gold Medalists

Santa Clara, California, United States

Santa Clara, California, United States

Rowland Heights, California, United States

Rowland Heights, California

Achievements: 2019 WBA Championships 3A High AuxiliaryPrepared high school student groups for competitions with routines, exercise regimens, and instructions on specific techniques while also incorporating skills for self-discipline, respect for one another, and strong work ethicReceived certifications and training through many local school districts to ensure students are under safe and proper supervision

Orange, California

Advised, mentored and supported approximately 50 recognized students in event planning, new club processes, leadership development, and member engagementFacilitated a weekly meeting for undergraduates for academic and professional development, and accountabilityCollaborated with student engagement, university legal professionals, and risk management professionals to help students interpret and apply complex policies and procedures for the safety of their organizationCreated a standardized guide of processes and procedures for undergraduate student union and fitness center employees to follow when on dutyPlanned, supervised, and facilitated monthly meetings for the Guest Relations Team to enhance team bonding and professional developmentHandled all personnel duties, such as: creating the monthly shift schedule for all 50 employees, interviewing new hires and supervising the undergraduate team leaders

Yorba Linda, California, United States

Achievements:2018 WGASC Championships Silver Medalists Junior High Class

Placentia, California, United States

Achievements: 2018 WGI Championships Open Class Silver MedalistsPrepared high school student groups for competitions with routines, exercise regimens, and instructions on specific techniques while also incorporating skills for self-discipline, respect for one another and strong work ethicReceived certifications and training through many local school districts to ensure students are under safe and proper supervision

Las Vegas, Nevada, United States

Programs:Sierra Vista High School (Choreographer + Coach)Green Valley High School (Choreographer + Coach) Arbor View High School (Choreographer + Coach)Durango High School (Director + Designer)Centennial High School (Choreographer)Silverado High School (Coach)702 Independent Winterguard (Choreographer + Coach)Prepared high school student groups for competitions with routines, exercise regimens, and instructions on specific techniques while also incorporating skills for self-discipline, respect for one another and strong work ethicReceived certifications and training through many local school districts to ensure students are under safe and proper supervision

Las Vegas, Nevada

Locations:Las Vegas, NVRancho Cucamonga, CAMoreno Valley, CASummerlin, NVMission Viejo, CAAchievements: Part of the initial team to grow first location (2010) to become one of the company's top 50 stores within 2 years of employmentAssisted in pilot private shopping events ever to hit Victoria Secret storesOpened, trained associates, and grown an inaugural store (2015) to become one of the company's top 50 stores within its first yearReceived annual training and certifications to confidently provide customers on the standards of bra fittings and lingerie while prioritizing the customer service experienceTrained and assisted in supervising new hires on company policies, standards, and brand values

Las Vegas, Nevada

Handled medical billing and coding proceduresExperience with all administrative office tasks such as customer service, greeting patients, call handling and setting appointments

Master Of Arts - Ma, Leadership Development

Bachelor Of Arts - Ba, Sociology

Minor: Dance

Associate Of Arts - Aa, General Studies

Activities and Societies: ARRIVE Program

Associate Of Arts - Aa, Dance