Lead Teller Supervisor
Vantage Credit Union
• Approve cash withdrawals overrides on authorization limits.• Guide teller staff on complex transactions.• Adhere to balancing guidelines while counting cash and balancing assigned cash and work.• Ensure compliance of tellers with audit, bank and regulatory policies.• Ensure tellers provide outstanding customer service.• Ensure teller staff training in customer service, product knowledge, operations and transaction processing.• Create an exceptional experience for every customer conducting teller transactions.• Schedule teller shifts and lunches to guarantee branch coverage.• Audit traveler’s, counter and bank checks and money orders.• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents• Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.• Bring in new customers and open new accounts by advertising new services and boosting business referrals such as mortgages, insurances, loans, and lending.• Sustain good relations with the clients.• Responsible for training and developing all new teller staffAccomplishments:• Promoted to lead teller within first year of working within the company.