Responds professionally to inquiries from internal/external customers.• Follows established procedures to meet customer/member needs.• Research accounts for billing inquires.• Assess and submit complaints for further research.• Assist with password resets, submit tech support tickets for kp.org• Process payment for premium and service bills• Advise members of health benefits, eligibility, reinstatement procedures.• Submit request for applications, literature.• Facility Inquiry, Web Support, Promote KP. Org, Order ID Card, Complaint, ID Card Inquiry.• Billing Inquiry

Developed administrative processes to achieve organizational objectives and improve office efficiency. • Updated paperwork, maintaining documents and work processing• Scheduled staff and monitored resource allocation to provide optimal coverage and service.• Created spreadsheets in Microsoft Excel for record-keeping and reporting.• Keeping meeting notes up to date for day-to-day activities• Identifying and research problems to ensure continuous workflow• Practice closing procedures

• Primary point of contact for residents and guest• Greeting guest and residents when entering and leaving the building • Performing basic administrative duties• Arranging special days for resident events• Assisting with tours and resident move ins• Managing mail and package deliveries• Coordinating with residents and maintenance to get task done in a timely manner.• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Provide uniform interpretation of benefits to members, providers, and employer groups.• Explain and clarify plans’ policies and procedures.• Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties tofacilitate the resolution of such concerns and adequately documents the information on the billing system.

Assist Customers with purchase concerns• Helping with finale check out and returning products• Answered product questions with up-to-date knowledge of sales and promotions.• Recovering the store before and after store hours• Processing clothing shipments to replenish the in-store stock• Stayed up to date on latest trends in sales promotions, product updates and service changes. • Developed key customer relationships to increase sales.

Pack, sort, and ship units to customers as orders arrive in database• Restock merchandise in warehouse• Record all numbers and complete paperwork for the day• Returns/Accrediting: Properly check shipments for proper items and paperwork• Accurately accredit customer's account• Place returns with defaults in proper bins with paperwork for further research• Keep record of completed returns, shoes, research items for completion of end of day paperwork.

• Assist with day-to-day operations of the HR functions and duties.• Properly handle complaints and grievance procedures• Coordinate communication with candidates and schedule interviews• Process documentation and prepare reports relating to personnel activities.• Compile and update employee records