● Provided overall administrative day-to-day operations including interpreting administrative policies/procedure, developing and implementing local policies and defining administrative requirements● Transcribed dictation for composition of city council and other legal letter and email correspondence● Processed and scanned client files for firm transition to electronic records while maintaining servers● Handled accounts payable, processed expense reports and invoices to reflect the proper budget codes and created payment reports● Maintained and created spreadsheets, including developing, entering, formatting, printing information, filing, and archiving in accordance with company policy and procedures

● Conducted 50-65 daily transfers, cash movements, account openings and account maintenance on client and advisor accounts● Attained subject matter expertise on 3 back office specialty areas and performed account management in all areas● Partnered internally with Senior Relationship Managers to analyze and resolve account services and issues● Attended daily meetings with Executive Management, identified issues, implemented changes and made continuous improvements, techniques, and processes that support operational strategies and customer satisfaction

Contracted by agency to perform numerous project-based and administrative roles for a diverse range ofindustries, including market research, education, accounting, healthcare, and customer service.● Covance, Project Specialist: Fielded 80+ daily calls and emails with patients, healthcare providers, and insurance companies to process applications and payments while updating system data● Balin Accountancy, Administrative Assistant: Performed administrative and visitor support tasks; to include data entry, scheduling, office maintenance, and front desk representation● AutoAnything, Customer Service Representative: Conducted high volume customer inquiry correspondence through email, AABS, BoldChat, and Salesforce● University of San Diego, Human Resources, Project Administrative Assistant: Compiled 1k+ professor salary records per week for use in university legal case● TrendSource, Project Coordinator: Achieved client goals through survey and data analyzation, and performed quality assurance testing to examine market performance results

● Communicate with guests and lead understanding of artwork while collecting visitor feedback● Represent company in an authentic, confident manner by maintaining current knowledge of artists and their artwork

● Led copywriting and editing of various music articles for USD Media online publication● Networked with musicians and local music businesses, ensuring a great experience and succinct business dealings with managers● Connected with artists and venues to receive press passes and interviews for Writing Team● Hosted meetings and assigned article pitches for USD Media site

● Performed Administrative and Visitor Support tasks; to include data entry, email newsletters, scheduling shifts, front desk representation, and event planning● Managed space and kept a welcoming environment for patrons

● Inform guests about details of the various art pieces● Offer assistance throughout guests' time in the gallery● Aid in upkeep of the installations, including setup and tear-down before and after the show

● Provided customer service for Bandsintown app and website● Reviewed and edited event details for global music events, producing accurate performance data● Aided development of both internal help documents and external FAQ pages to better articulate and assist with superior support