Bria Mitchell Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Provides a concierge student services experience to online students from our partner schools. Serving as part of the Student Retention department based in downtown Dallas.Provides warm and personalized high-touch, high-quality, and high-tech support via phone, email, and text to effectively serve the complex needs of adult students earning their degrees onlineProvides a portfolio of students with a consistent and seamless service experience that demonstrates our commitment to serving students as learners, end-users and customersExecutes contact strategies to assess risk factors, improve retention and graduation rates and student satisfaction, and help students develop positive online learning skillsMonitors student satisfaction and coordinates problem resolution and escalations while maintaining a high level of positivity and professionalismMaintains knowledge of new and existing programs offered and remain current on partner and organizational policies and procedures.Tracks and documents all interactions with students for reporting purposesMeets all internal and external service levelsConnects with inactive students to help them return and complete their degreesSupports and advances service strategies to improve term-to-term student persistence using CRM, dialer, and SMS technologiesHelps create service layers to continuously improve the online student experienceSupports strong strategic relationships with AP’s cross functional environment and partnersAdheres to all partner and organizational policies and procedures, federal and state regulations, and all accrediting agencies’ standards and requirements.trains and onboards new employees and assists in continuous coaching to help improve performance

Dallas, Texas

Managed all incoming and outgoing correspondence, via email and telephone. Managed correspondence with volunteers and community partners as well as organizational sponsors. Responsible for all processed data and application materials. Serve as point person for all external communications and partnerships, as well as for all social media activity. My responsibilities include creating Facebook and Instagram posts around event/organizational promotion; and keeping up with updated sponsor contacts and relations. Some other responsibilities are communicating with outside companies/individuals for donation requests; maintaining in-kinding/donation documents; and liaise with leadership and development planning and the execution of multiple organizational events, campaigns, and activities for students and volunteers. In recent months with staff changes I have taken on responsibilities of Program Supervisor such as the planning and supervision of education and social-emotional programming and workshops, often taking on the role of facilitator. I have been responsible for on-boarding new employees and clients. I am responsible for interviewing and training all volunteers, in addition to performing all background checks. I manage and supervise client use and progress on our educational software. Created and coordinate education and social emotional curriculum. Supervise client progress both in program and at home, manage client transportation. Created office management system for both organizational data and office supplies.

Dallas, Texas

As an AmeriCorps Member, Provided whole classroom support to freshman Reading and English 1 classrooms and daily after-school homework help. I also co-led a college and career readiness after-school program and a dance club. I worked with a select group of freshman as a tutor and mentor to improve attendance, behavior and course performance. As External Affairs Coordinator, I served as point person for all external communications and partnerships, as well as for all social media activity. My responsibilities included encouraging social media use at team level; created Instagram posts around event/team/organizational promotion; ensuring school boards are properly branded; keeping up with updated sponsor blocks; making sure posters/documents are branded properly; and advocating among team for using branded resource library. Some other responsibilities were communicating with outside companies for donation requests; maintaining in-kinding/donation documents; and liaise with leadership and development departments regarding team affairs. .

Ann Arbor, Michigan

Assisted management in customer focused catering duties. Tasked with pre-event organizational duties and post event closeout including, but not limited to finance, inventory, etc. Bartending and cashier duties; assured smooth operation and event execution.

Managed student and parent correspondence, via email and telephone. Filed paperwork and processed student data and application materials; ensuring that all files and paperwork were complete.

Managing student transportation as motor vehicle and bus driver.

Processed mail; managed client calls and emails. Filed paperwork.

Certificate, Applied Behavior Analysis

Bachelor’S Degree, Psychology

Activities and Societies: Black Welcome Week Committee, SAPAC Ally Training, Intergroup Relations ProgramStudent volunteer work. Volunteer.

High School Diploma, General Studies

Activities and Societies: Honors Society, Student Government, Honors Program,Student Government and student volunteer work.