- Develop and maintain detailed business documents, including requirements specifications, user guides, and process flows, ensuring accuracy and alignment with client needs.- Lead and facilitate client sessions to gather requirements, discuss project updates, and resolve issues, fostering strong client relationships and ensuring alignment between client needs and technical solutions.- Configure UMAX utilities billing software to meet specific client requirements, including customizing features and system setups, in collaboration with technical teams.- Design and deliver comprehensive training programs for clients on UMAX software, providing ongoing support and troubleshooting to ensure effective software usage and client satisfaction.

• Communicated with 30+ United Methodist Conference offices to receive updated contact information for future correspondence• Compiled information from over 2,700 clergy members in an Excel spreadsheet, so the office would have a clear record of alumni and potential donor contacts• Attended weekly event planning meetings and visited event venues

• Collaborated with a team of coworkers to complete a lump sum window project for Legacy Tyco (JCI), including communicating with participants by answering 20+ calls per day to answer questions on their lump sum payments, educating them through the process, confirming receipt of information, and directing them to the proper resources• Calculated 5+ defined benefit payouts per day for Truist• Led a team of 3 to research aspects of flexible working and find a target audience for our bigger group’s intern impact project on finding ways to promote flexible working internally

• Answered student questions on Physics topics and course grades• Graded assignments and lab reports for 4 traditional and 1 remote physics courses• Proctored exams for 50+ students monthly

• Served several hundred guests daily in the Pop Century - Everything Pop: Shopping and Dining food court• Maintained the cleanliness of workstations, stock rooms, and dining areas• Trained a total of 10 peers in the “Disney Way” and ensured they positively represented the company in their duties.