Bria Young Email and Phone Number

• Answer numerous phone calls throughout the day, addressing issues that customers face including but not limited to judges, attorneys, and law enforcement officers• Creating tickets and redirecting them to the proper group depending on the problem using Service Now ticketing system• Resolve tickets regarding issues ranging from passwords changes, locked accounts, printers, scripts, and software installs using Bomgar remote assistance• Deploy and install monitors, computers, and… Show more • Answer numerous phone calls throughout the day, addressing issues that customers face including but not limited to judges, attorneys, and law enforcement officers• Creating tickets and redirecting them to the proper group depending on the problem using Service Now ticketing system• Resolve tickets regarding issues ranging from passwords changes, locked accounts, printers, scripts, and software installs using Bomgar remote assistance• Deploy and install monitors, computers, and printers to various users in different courthouse locations around the state• Visit onsite locations to address issues that cannot be fixed remotely over the phone • Updating and modifying asset management database• Deploying iphones to users and connecting them to remote management software Show less

● Resolved numerous tickets a day for problems ranging from network connectivity, VPN errors, password resets, software installs, printers, and PC troubleshooting ● Answered numerous phone calls a day, employees and customers around the world● Managed daily voicemail messages, and created and resolved appropriate remedy tickets● Displayed excellent customer service for a wide range of employees● Managed Cloud Workspace servers and users for a variety of clients by installing and… Show more ● Resolved numerous tickets a day for problems ranging from network connectivity, VPN errors, password resets, software installs, printers, and PC troubleshooting ● Answered numerous phone calls a day, employees and customers around the world● Managed daily voicemail messages, and created and resolved appropriate remedy tickets● Displayed excellent customer service for a wide range of employees● Managed Cloud Workspace servers and users for a variety of clients by installing and updating software and keeping servers up to date ● Reinstalled and configured Windows 7 and Windows 10 on multiple computers ● Frequent onsite visits to client locations to maintain networks and keep computers and networks up to date ● Experience in managing devices through Jamf mobile device management software● Managing and troubleshooting Aerohive access points and wifi issues ● Dispatched tickets to technicians based on bandwidth and ability in order to get the issue resolved in a timely manner● Experienced in Sonicwall firewalls including ssl vpns, creating users, and updating firmware● Deploy workstations with configurations and applications specific to customer preferences● Record time daily as it pertains to my repairs and technical fixes using Connectwise Show less

● Resolved numerous tickets a day for problems ranging from network connectivity, VPN errors, password resets, software installs, and PC troubleshooting ● Answered numerous phone calls a day, employees and customers around the world● Managed daily voicemail messages, and created and resolved appropriate remedy tickets● Displayed excellent customer service for a wide range of employees● Collaborated with a 12 person team that supports over 7,000 customers and approximately 8,000… Show more ● Resolved numerous tickets a day for problems ranging from network connectivity, VPN errors, password resets, software installs, and PC troubleshooting ● Answered numerous phone calls a day, employees and customers around the world● Managed daily voicemail messages, and created and resolved appropriate remedy tickets● Displayed excellent customer service for a wide range of employees● Collaborated with a 12 person team that supports over 7,000 customers and approximately 8,000 calls per month● Resolved users issues in a timely fashion , by resolving or escalating the problem assisted users who worked remotely on the VPN network● Coached/trained new employees on general help desk resolutions such password/pin reset and other general inquires● Created Service request for users such as work place request, corporate and facility services, Infrastructure Support Services, and web services● Solved numerous email (web and client) issues for Employees● Mapped network drives and printers to user’s computers● Assisted users with router/modem issues when working from home● Assisted with Corporate wide Windows 7 migration Show less

Information Technology readiness program that allows student to prepare for the job force with technical skills and soft skills in order to be successful and stand out to seeking employers.

Conduct meetings to discuss profit and loss statements• Use internal scheduling system to compose a effective schedule on a weekly basis for employees• Weekly order supplies from various food companies for efficient operations of the business• Complete weekly inventory effectively to conserve food cost• Proficient in FlexePos payroll system certifying employee payroll on a weekly basis• Manage document control including employee personal files, invoices… Show more Conduct meetings to discuss profit and loss statements• Use internal scheduling system to compose a effective schedule on a weekly basis for employees• Weekly order supplies from various food companies for efficient operations of the business• Complete weekly inventory effectively to conserve food cost• Proficient in FlexePos payroll system certifying employee payroll on a weekly basis• Manage document control including employee personal files, invoices, and store receipts • Knowledgeable and effective scheduling and hands-on execution of grass roots marketing• Conduct over fifty interviews for potential and current employees • Successfully trained over thirty newly hired employees• Developed and coached three employees into operators in training program• Communicate requirements for effective execution of job duties through meetings held with management and employees• Communicate with upper management providing them with reports on weekly progress of the business• Writing weekly or bi weekly comments on trainees Show less